Job Title

We are looking for a detail-oriented and responsible Retail Store Supervisor to oversee daily store operations and ensure a high standard of customer service and team performance in our jewellery retail enviroment. Key Responsibnilities Supervise and support retail staff, including sales assocaites and trainees Assign duties and schedules to ensure smooth daily operations Hire and train and guide team member to meet sales and service goals Monitor sales performance and conduct performance reviews Authorize payments, merchandise returns, and handle cash management Organize and maintain store inventory and merchandising displays Oversee product displays for booth permanent and promotional collections Resolve customer inquiries, complaints, and operational issues promptly Prepare reports on sales performance, staffing, and merchandising activities Manage payroll administration and office operations Ensure compliance with company policies and maintain store standards Supervision Responsible for supervising 5-10 employees Qualifications Proven experience in retail supervision or management (jewellery or luxury retail experience in an asset) Strong Leadership, communication, and interpersonal skills Excellent organizational and problem-solving abilities Proficient in handling cash, reports, and inventory systems language skills: Profciency in English is required, knowledge of Cantonses or Mandarin is an asset Flexible to work weekends, evenings and holidays as needed High school diploma or equivalent; Bachelor's degree is preferred Schedule:30-44 hours/ week Salary: $36.5-37.5