Job Title

Our client, a Canadian-owned and operated wholesale food service company, is seeking a Manager of E-Commerce to lead day-to-day operations and execution of the e-commerce channel during a period of substantial growth. Reporting to the Director of E-Commerce, the Manager of E-Commerce will own operational performance, platform management, and delivery of new initiatives from concept through launch all while optimizing both customer satisfaction and bottom-line results. Key Responsibilities Business Ownership Own day-to-day operations and serve as final decision-maker for the e-commerce channel, including revenue performance, gross margin, order flow, fulfillment coordination, and SLA adherence Monitor and drive achievement of aggressive growth targets (traffic, conversion, AOV, revenue) while protecting margin and customer satisfaction metrics Initiative Ownership Lead cross-functional initiatives end-to-end (process redesign, automation, CX improvements, pricing logic, promotions, digital marketing) Translate strategy into executable roadmaps with clear milestones and KPIs Rapidly identify operational bottlenecks and implement corrective actions Operations & Fulfillment Excellence Own order capture, exception management, fulfillment coordination, and SLA adherence Drive reductions in manual touchpoints and operational inefficiencies Manages all third party partnerships and SLAs Develops excellent 360 customer-experience Analytics & Performance Management Own weekly and monthly performance reporting Analyze customer behavior, purchasing trends, and margin drivers, and business opportunities Identify gaps and opportunities to increase basket size, frequency, and retention Team Leadership Lead and develop the e-commerce operations team Reset expectations, performance standards, and accountability Identify skill gaps and work with the Director to rebuild team capability What the Client is Looking For 5+ years of progressive e-commerce experience with at least 2-3 years in a management or senior individual contributor role, ideally within B2B, wholesale, distribution, or retail environments. Hands-on experience managing e-commerce platforms (Shopify strongly preferred) and integrating with ERP systems (SAP or similar) and marketing automation tools (Mailchimp or similar CRM platforms). Proven track record achieving revenue and conversion targets through operational excellence and digital marketing execution (email campaigns, SEO, A/B testing, conversion optimization). Strong analytical and project management skills with experience leading cross-functional initiatives in fast-paced, high-growth environments. People leadership experience managing small teams (2-5 direct reports), including setting expectations, coaching, and performance management.