Job Title

Personal Banker BMO BMO is expanding in the Lower Mainland and seeks exceptional, resultsoriented advisors to join our awardwinning Personal Banking team. As a Personal Banker, you will amplify your sales and customer service skills to deliver exceptional service to existing and prospective BMO customers. BMO supports your career growth with training, development opportunities, and a competitive compensation package. NOTE: Fluency in English is required. Additional fluency in Mandarin, Punjabi, Hindi, Cantonese, Italian, Vietnamese, and/or Farsi is an asset. Responsibilities Takes a lead in proactively engaging with existing customers and prospects by providing needsbased assessments to grow loyalty and identify immediate / future opportunities. Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g., everyday banking, retail investments, lending solutions, home financing (including businessforself applications)), and small business solutions. Offers clients advice and guidance on available digital and selfserve options with the goal of making banking easy, simple, and fast. Supports customer transactions needs based on customer traffic. Engages customers to grow BMOs business by reaching out, generating appointments, and building new relationships within the community. Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes. Applies the risk management framework to the portfolio to protect the Banks assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines. Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Banks policies and procedures. Acts as a key member of a collaborative and versatile branch and market team. Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice. Organizes work information to ensure accuracy and completeness. Takes the initiative to find creative approaches that make each customers experience feel personal. Looks for ways to contribute to the ongoing improvement of the overall customer experience. Contributes to business results and the overall experience delivered. May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts. Follows through on risk and compliance processes and policies to ensure we safeguard our customers assets, maintain their privacy, and act in their best interest. Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry. Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Complies with legal and regulatory requirements for the jurisdiction. Protects the Banks assets in compliance with all regulatory, legal, and ethical requirements. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed. Qualifications Typically 23 years of relevant experience and a postsecondary degree in a related field, or an equivalent combination of education and experience. Canada only: Registration to sell investment products completed as appropriate for the jurisdiction. Appropriate lending qualifications and designations. Working knowledge of personal and small business customer needs and solutions. Working knowledge of retail investments and lending products. Experience in financial services is an asset. Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications. Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience. Passionate commitment to helping our customers. Drive to deliver a personal customer experience. Focus on results and the ability to thrive in a consultative sales and teambased environment. Resourceful selfstarter with courage and confidence to approach customers. Readiness to collaborate and work in different capacities as part of a team. Strong interpersonal skills, including the ability to build rapport and connections with customers. An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges. Specialized knowledge. Verbal & written communication skills Good. Organization skills Good. Collaboration & team skills Good. Analytical and problemsolving skills Good. Salary $38,500.00 $71,000.00 Pay Type Salaried About Us & Inclusion At BMO we are driven by a shared purpose: Boldly Grow the Good in business and life. We create lasting, positive change for our customers, communities, and people. Our inclusive, equitable, and accessible workplace values diverse perspectives and offers accommodations on request to all candidates. Recruitment Note Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes. #J-18808-Ljbffr