Job Title

Position Description: The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness and exceptional Guest experience are fulfilled. Duties Include: - People management: leads by example and demonstrates the importance of treating every team member and Guest with respect - Reacts immediately to issues requiring attention during the shift - Encourages an exciting and fun work environment while motivating team members to meet goals - Trains, orientates and monitors new team members, using PTS and feedback binder - Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership -Hospitality management: leads by example to demonstrate that the Guest is top priority and reinforces positive hospitality behaviors with team members - Responds to Guest in a friendly manner while maintaining an appropriate sense of urgency -Complies with and enforces all Tim Hortons operating standards Our Team Members Enjoy the Following Benefits: - Excellent health benefits (medical, dental and vision) - Free gym membership - Tuition assistance program - Career advancement opportunities - Paid training and a supportive work environment - Paid breaks - Free Uniforms - Flexible hours - Free or discounted food and beverages during shift - Employee Referral Bonus - Staff Events Job Types: Full-time, Permanent Schedule: 8 hour shift Day shift Holidays Monday to Friday Night shift Weekend availability