Job Title

About the Team & Impact Join IBM Consulting''s dynamic team supporting a major client in the Chemical & Petroleum sector. You''ll play a key role in maintaining and enhancing Microsoft Dynamics 365 Finance & Operations systems to ensure smooth business operations and data integrity. Responsibilities Support and maintain D365 Finance & Operations modules Perform administrative tasks and system configurations Troubleshoot and resolve technical issues across GL, AP, AR, and reporting Collaborate with end users and IT teams to correct data and system errors Recommend process and system improvements to prevent recurring issues Document resolutions and maintain support logs Ensure system integrations function effectively for retail operations Participate in testing and validation of fixes and enhancements Provide technical input for enterprise structure configurations Monitor system performance and suggest optimizations Assist with reporting and analytics setup Follow compliance and data governance standards Skill Years of Experience Level of Experience Details / Examples (please explain your proficiency, provide technical details and/or examples) 5+ years experience with Microsoft Dynamics 365 Finance & Operations Deep knowledge of GL, AP, AR, reporting, and enterprise structures Proven ability to troubleshoot and resolve system issues Experience supporting large-scale retail or enterprise environments Strong documentation and communication skills Ability to work independently and remotely Familiarity with administrative-level D365 tasks Nice-to-Have - Experience with system integrations in retail or ERP environments Nice-to-Have - Exposure to Power Platform or Azure services Nice-to-Have - Knowledge of Canadian business compliance standards Nice-to-Have - Experience working in consulting or client-facing roles Tools/Tech Microsoft Dynamics 365 Finance & Operations Reporting tools (Power BI, SSRS, etc.) Integration platforms (if applicable)