Job Title

Assistant General Manager (Hybrid) Caf Crema & Freds Restaurant, West Vancouver Location: Ambleside, West Vancouver Position: Full-Time, Hybrid (Overseeing both Caf Crema & Freds Italian) About Us Caf Crema and Freds Italian are part of Catalog Hospitalityan independently owned, growing hospitality group rooted in genuine service, thoughtful food & beverage, and community connection. Our West Vancouver properties are high-volume, guest-focused, and quality-driven. We''re committed to exceptional hospitality, strong workplace culture, and consistent financial performance. About the Role We are seeking a Hybrid Assistant General Manager (AGM) to support both Caf Crema and Freds Restaurant in Ambleside. This is a dynamic leadership position for someone who thrives in a hands-on environment, loves hospitality, and understands that great culture and great profit go hand-in-hand. You will work closely with the General Manager to oversee day-to-day operations, drive team engagement, enhance guest experience, and support hiring, onboarding, and training. This role requires strong leadership presence on the floor and a proactive operational mindset. Key Responsibilities Leadership & Operations Support the GM across both locations in daily operations, scheduling, and floor execution. Lead by example with strong floor presence during peak service periods. Maintain high standards of cleanliness, service execution, and operational readiness. Manage daily checklists, opening/closing procedures, and shift execution. Guest Experience Champion guest service standards; ensure consistent, memorable hospitality. Respond to guest feedback with professionalism and solution-focused approaches. Build genuine relationships with returning community guests. Team Development Support hiring, interviewing, onboarding, and training for both venues. Coach FOH staff through consistent feedback, development, and accountability. Foster a positive culture built on respect, communication, and teamwork. Financial & Profit Mindset Support labour management, smart scheduling, and cost controls. Understand COGS, labor targets, and how daily decisions impact the P&L. Assist with performance tracking, inventory support, and operational improvements. Ideal Candidate 2+ years leadership experience in restaurants/cafs or hospitality. Strong floor leadership: hands-on, present, and calm under pressure. Experience coaching teams and supporting hiring/training. Guest-focused with a warm, engaging, community-driven approach. Strong financial awareness and interest in business performance. Organized, proactive, and solution-oriented.