Job Title

JOB DESCRIPTION JOB TITLE: Project Manager DEPARTMENT: Sales and Design SUPERVISOR: Matt Bennett SUMMARY: Full time position within the Sales & Design department. SALES & DESIGN The Project Manager is responsible for overseeing the planning, coordination, fabrication, and installation of signage projects from inception to completion DUTIES AND RESPONSIBILITIES: Working with clients (National brands and local) Build strong, long-term relationships to increase customer satisfaction and retention. Understand client needs, goals, and expectations to provide proactive solutions. Collaborate with internal teams (design, production, installation, sales) to track progress. Address and resolve customer issues quickly and professionally. Communicate project updates, changes, issues, or delays to both clients and internal staff Working with the Project Designer to provide artwork/layouts for customers Ensures artwork goes out in a timely manner Working with Project Designer to organize projects Serve as a point of contact for key accounts Work with production teams to ensure jobs are completed accurately and on time Provides top level customer service; ensure constant communication with customers regarding progress, questions and concerns Manage expectations and resolve issues professionally and promptly Develop project timelines, and production schedules Ensure quotes are created accurately and efficiently, as required Confirm installation dates with customers and handle last-minute changes Collect completion photos Ensure all required permits, variances, and municipal approvals are obtained Communicate project expectations clearly to designers, production, and installers Review installed signs for accuracy and quality assurance Ensures all information is recorded in Brmity Identify process improvements to increase efficiency and reduce errors Participates in Sales & Design meetings DESIRED SKILLS AND EXPERIENCE: Key Requirements Existing book of business or established industry connections is considered an asset Proven ability to build, maintain, and grow long-term client relationships. Ability to identify new opportunities within existing accounts and upsell/cross-sell services. Strong negotiation and closing skills. Strong customer service mindset with a focus on responsiveness and client satisfaction. Experience managing client accounts, handling escalations, and acting as the main point of contact. Knowledge in all aspects of the sign industry (Preferred but not required) Able to establish and communicate clear instructions Able to effectively manage tight deadlines with multiple conflicting priorities Strong and efficient problem-solving skills Excellent time management skills and the proven ability to balance multiple tasks and projects Strong attention to detail Travel Requirements Minimal travel would be required Work Conditions Manufacturing facility, fast paced environment with high stress periods. Job Type: Full-time Pay: $60,591.93-$100,000.00 per year Benefits: Dental care Extended health care On-site parking RRSP match Work Location: In person