ABOUT US AtThe Travel Corporation (TTC), we don''t just sell travelwe design life-changing experiences that connect people to the world and each other. With over a century of expertise, 70+ countries served, and an unmatched portfolio of award-winning brands, TTC leads the way in purpose-driven travel. If you''re energized by closing sales, delivering standout guest experiences, and growing in a fast-paced, customer-first environment, we invite you to join our high-performing sales team. Here,sales enablement meets purposeand your success fuels our guests'' unforgettable journeys. YOUR IMPACT As aContact Centre Sales Agent, you are the critical link between curiosity and conversion. You''ll serve as a trusted advisor, guiding prospective guests and travel partners through the vacation planning journey with confidence, enthusiasm, and expertise. You''ll manage inbound and outbound leads, actively engage warm prospects, and convert interest into bookings using aconsultative, relationship-based sales approach. KEY RESPONSIBILITIES Convert qualified leads into bookingsby engaging with guests through phone, email, and chat using a strategic consultative sales approach. Own your sales pipelinein Salesforcelog all activity, track follow-ups, and manage your portfolio of opportunities to closure. Drive revenueacross both B2C and B2B channels by recommending the right travel experiences based on each guest''s or advisor''s needs. Maximize performancethrough disciplined lead follow-up, thoughtful discovery, and consistent outbound re-engagement. Deliver exceptional servicewhile achieving KPIs tied to conversion, retention, call quality, and guest satisfaction. Stay currenton product offerings, brand promotions, and travel trends to maintain expertise and credibility. Contribute to team successby participating in enablement sessions, sharing best practices, and hitting collective goals. Build loyalty and repeat businessthrough personalized service and long-term relationship building. WHAT''S IN IT FOR YOU Compensation & Incentives Base Pay: $19.35/hour Performance-based incentives Sales Enablement & Growth $3,000 annual learning and certification stipend Access to global training programs and internal mobility Clear pathways into senior B2C sales, B2B accounts, and sales leadership roles Purpose & Perks 2 paid volunteer days per year Be part of a sustainability-forward company committed to making travel matter WHAT YOU BRING Competencies: Goal-Oriented:You thrive in a target-driven environment and love achieving (and exceeding) quotas. Consultative Selling:You ask smart questions, listen actively, and guide customers to the right-fit product. CRM Fluency:You''re confident navigating Salesforce to manage leads, track activity, and drive conversions. B2B/B2C Savvy:You understand the nuances of both guest-facing and trade-partner support. Relationship Builder:You''re authentic, engaging, and skilled at building rapport that drives repeat business. Team Player:You share wins, collaborate generously, and contribute to a positive sales culture. OTHER DETAILS This position supports a 7-day contact center operation and follows a rotating shift schedule, with assigned shifts that may include mornings, evenings, weekends, and occasional holidays to meet service needs. Overtime may be required during peak periods. TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; TTC will cover the cost of the first attempt. The Travel Corporation is committed to providing an inclusive and accessible recruitment process for all candidates. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates participating in all stages of the recruitment and selection process. If you require accommodation due to a disability, please notify us in advance so that we can make appropriate arrangements to support your needs. We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
Job Title
Contact Center Sales Agent – Remote