Job Title

We are seeking a highly skilledServiceNow Project Managerfor acontract consulting engagementsupporting enterprise-scale ServiceNow initiatives. This role is ideal for a results-driven professional who excels at motivating teams, managing complex projects, and delivering high-value technical and business outcomes. What You Will Be Doing: Lead ServiceNow projects end-to-end, ensuring successful delivery of solutions that meet business requirements and client expectations Partner with stakeholders to assess current processes and systems, define requirements, and design and configure ServiceNow solutions Manage system configurations, workflow customizations, quality assurance, and user acceptance testing Support project teams, mentoring technical and functional resources, and providing expert guidance on best practices Collaborate with cross-functional teams, vendors, and management to coordinate development efforts and resolve project issues Deliver consulting and technical methodologies around the ServiceNow platform, including ITIL process implementation Prepare proposals, lead presentations, and build relationships with senior stakeholders and executives Contribute to practice development by documenting methodologies, developing intellectual property, and supporting continuous improvement initiatives Drive adoption of ServiceNow capabilities to optimize processes across ITSM, HR, Customer Service, and other workflow domains Your Qualifications: Bachelor''s degree in Computer Science, Engineering, or a related field (Master''s, MBA, or Information Systems degree is a plus) ServiceNow certifications such asCertified System AdministratororImplementation Specialist; advanced certifications are a plus ITIL certifications (Foundations, Intermediate, Expert) and/orPMP certificationare considered an asset 4+ yearsof experience delivering ServiceNow implementations, including configuration, development, and project leadership Experience withJavaScript, HTML, CSS, AngularJS, and integrations using REST/SOAP APIs, JSON/XML Proven project management skills, including direct client interaction and delivery of complex projects Strong communication skills, both written and verbal, with experience facilitating workshops, preparing presentations, and producing process documentation Experience with other ITSM platforms (e.g., BMC Remedy, HP Service Manager) and workflow technologies (HR Case Management, Customer Service Management) is a plus Demonstrated ability to lead teams, mentor colleagues, and build strong relationships with technical and functional stakeholders