Job Title

Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Computer programming/programmer, general Computer science Network and system administration/administrator Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Computer hardware or software retailer/wholesaler Responsibilities Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents Benefits Health benefits Dental plan Health care plan Vision care benefits