Work Term: Permanent Work Language: English Hours: 30 hours per week Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience: 1 year to less than 2 years Tasks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Computer and technology knowledge Information Technology Infrastructure Library (ITIL) Shell script MAC Linux Unix Device drivers Networking software Networking hardware Extranet Intranet Internet Servers Desktop applications File management software Word processing software Presentation software Mail server software Communication software IBM Lotus MS Office MS Windows SQL SharePoint Spreadsheet TCP/IP Wireless networks Transportation/travel information Public transportation is available Work conditions and physical capabilities Tight deadlines Repetitive tasks Attention to detail Sitting Personal suitability Accurate Client focus Efficient interpersonal skills Initiative Judgement Organized Team player
Job Title
user support technician