Company: IIQAF Group Industry: Hospitality Location: Canada (On-site) Job Type: Full-time / Permanent Pay: CAD 40,000.00 CAD 55,000.00 per year Job Overview IIQAF Group is seeking a professional and customer-focused Hotel Front Desk Clerk to join our hospitality operations in Canada. As the first point of contact for guests, you will play a key role in delivering outstanding guest services, front desk operations, and reservation support while ensuring a smooth check-in and check-out experience. This role is ideal for individuals with strong customer service, hotel reception, and administrative skills who thrive in a fast-paced hospitality environment. Key Responsibilities Greet guests and manage hotel check-in and check-out procedures Handle reservations, room assignments, and guest inquiries Provide accurate information about hotel services, amenities, and local attractions Process payments, invoices, and front desk transactions Maintain accurate records using hotel management and PMS systems Respond to guest concerns professionally to ensure guest satisfaction Coordinate with housekeeping and maintenance teams regarding room status Follow hospitality standards, safety policies, and company procedures Required Skills & Qualifications Experience as a Hotel Front Desk Clerk, Front Desk Agent, or Receptionist Strong customer service and communication skills Knowledge of hotel front desk operations and reservation systems Ability to multitask in a fast-paced hospitality environment Professional appearance and positive attitude Basic computer and PMS system proficiency Preferred Qualifications Experience in hotels, resorts, or hospitality environments Familiarity with property management systems (PMS) Strong problem-solving and organizational skills Availability for rotating shifts, nights, weekends, and holidays Why Join IIQAF Group Competitive salary: CAD 40,000 CAD 55,000 per year Stable role in the Hospitality industry Career growth and professional development opportunities Supportive, guest-focused work environment
Job Title
Hotel Front Desk Clerk