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JOB POSTING Men''s Emergency Services Men''s Emergency Shelter Shelter Support Worker Full-Time, Permanent 1 Position (12-Hour Shifts Day & Evening, Weekdays & Weekends) Wage: $23.43 Per Hour (Plus Benefits & RRSP) * Posting No. MS0618 POSITION SUMMARY: The Shelter Support Worker will work as part of a team to provide practical support and advocacy to service users from a client-centered, trauma informed, harm reduction and anti-racist, anti-oppressive perspective. KEY RESPONSIBILITIES: Monitor and interact with residents on all shifts, acting as part of the case management team and participate in the development and implementation of individualized case plans Maintain security of residents and buildings on all shifts Perform essential residential functions, e.g., intake, documentation and records and reporting Communicate with members of the case management team on issues regarding resident stays Process information, both written and by computer Communicate with manager, team and a variety of community resources Work with, and provide direction to volunteers and students, providing support and instruction to ensure policies and procedures are followed Work safely, identify any health and safety concerns and report to management, and follow Mission Services'' workplace health and safety policies and procedures at all times Other duties as required to ensure the continuation of services to residents QUALIFICATIONS: Successful candidates will hold at minimum a diploma in Social Service Work, Addictions Studies or a degree in Social Science Understanding of addictions issues and/or crisis shelter operations Strong interpersonal skills Must be able to work independently and effectively as part of a team Excellent written and verbal communication skills Computer-literate; familiar with Microsoft Office Knowledge of workplace health & safety Committed to upholding the organization''s mission, values and standards Second language is an asset HOURS OF WORK: 85.75 Hours every two weeks following an Averaging Agreement 12-hour shifts from 7:00 AM to 7:00 PM and 7:00 PM to 7:00 AM (required to be at work 15 minutes before scheduled shift time to participate in shift change) Ability to work a flexible schedule of days and nights both weekdays and weekends in order to meet the needs of the program REQUIREMENTS: Police Vulnerable Sector Check Two-Step Tuberculosis Skin Test COMPENSATION: Hourly starts at $23.43 per hour *Benefits after 3-months of continuous, active employment *Group RRSP employer matching up to 3% after one (1) year of continuous employment At Mission Services of Hamilton, we value diversity in our employees and we work from an anti-racism/anti-oppression framework and strive for equity and inclusion. We strive to foster an organization that reflects the diversity of the community we serve and welcome applications from all qualified candidates. We encourage applications from individuals from underserved and underrepresented cultural and racial communities, from First Nations Inuit and Metis communities, Two-Spirit, LGBTQIA+ communities, and people living with disabilities, and those with lived experience of abuse, food insecurity, homelessness, mental health difficulties and addictions. Mission Services is also committed to developing an inclusive, barrier-free selection process and work environment. We thank all applicants, however, only those candidates selected for an interview will be contacted. If contacted, please advise us if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality. Job Types: Full-time, Permanent Pay: $23.43 per hour Work Location: In person