Job Title

Member Experience & Retention Coordinator SRC Job Type: Full-Time, Onsite Salary: $50,000-$55,000 Location: Schwartz/Reisman Centre, 9600 Bathurst St, Vaughan, ON L6A 3Z8 (Bathurst & Rutherford area) Who We Are: The Jewish Community Centre (JCC) is more than just a workplace it''s a vibrant hub of culture, connection, and community. As one of the largest engagement platforms in the Greater Toronto Area, we offer a diverse range of programs, including arts, fitness, education, daycare, summer camps, and more. With a bold goal to triple our community engagement by 2026, we are on a transformative path to become the beating heart of Jewish life in the region. Join us in shaping the future of the JCC experience for 75,000+ people annually Member Experience & Retention Coordinator Make an Impact in the Jewish Community Join the JCC as our Member Experience & Retention Coordinator at the SRC, where you''ll lead a dynamic front-line team, create exceptional service experiences, and help foster a warm, welcoming, and connected community. If you''re passionate about people, driven by service excellence, and excited to make a meaningful impact in a vibrant community-centered environment, we''d love to have you on our team. What You''ll Do: Member Experience & Engagement Deliver exceptional service that creates welcoming, memorable experiences for members and guests Promote Jewish culture while fostering an inclusive, connected community Coach and support front-line staff in engagement and relationship-building best practices Live and model the JCC Core Values: We Care About People Put people at the center of everything we do, showing empathy, respect, and a genuine commitment to supporting and uplifting our community. We Find a Way Approach challenges with resilience, creativity, and a problem-solving mindset, always seeking opportunity and solutions. We Believe Small Things Matter Value the power of small gestures and thoughtful details, recognizing that everyday actions create meaningful impact. We Work Better Together Foster collaboration, transparency, and mutual respect, building trust and shared accountability to achieve our best work together. Team Leadership & Staffing Recruit, onboard, train, coach, and evaluate Membership Experience Associates Build a high-performing, professional, and customer-focused team Ensure clear communication, policy adherence, and consistency across service desks Operations & Scheduling Create and manage staff schedules to ensure consistent desk coverage Monitor attendance and reliability; provide hands-on support and work desk shifts as needed Member Retention & Issue Resolution Support retention efforts through proactive member outreach and engagement Serve as the first point of escalation during shifts, leading conflict resolution and de-escalation Track and document incidents and trends using Club Automation Facility & Environment Oversight Assist with facility walk-throughs and report maintenance needs Uphold cleanliness, organization, and safety standards across all service areas Administration & Compliance Ensure accurate completion of administrative tasks (guest passes, check-ins, cards, waivers) Support updates to policies and procedures as operational needs evolve Perks & Benefits: Free JCC Membership Access to our fitness centers, classes, and programs. Generous Staff Discounts On summer camps, swimming lessons, personal training, and more. Comprehensive Health & Dental Insurance 75% of the premium covered by the JCC. Paid Time Off (PTO) Vacation, sick days, Jewish holidays, and statutory holidays. Work-Life Balance A flexible, people-centered work environment that values your well-being. Ready to Make an Impact? Apply Today We welcome candidates from all backgrounds and experiencesdon''t self-select out if you don''t meet every requirement. If this role excites you, we want to hear from you To apply, send your resume and cover letter to Mari Beiles, Human Resources Generalist, at by January 9, 2026 We appreciate every application; however, only selected candidates will be contacted for an interview. If you require accommodations at any stage of the hiring process, let us know we are committed to creating an accessible and inclusive workplace. The JCC does not use AI in the selection process. Let''s build something amazing together Job Type: Full-time Pay: $50,000.00-$55,000.00 per year Work Location: In person