Job Title

Role: Site Manager - 290 Marsland Drive, Waterloo, ON As a Site Manager, you run the show at your storage location. You lead the team, drive sales, and make sure customers have a great experienceall while ensuring the site is safe, clean, and secure. What You''ll Do Lead & Develop Your Team Support, coach, and guide your team to success while ensuring company policies and procedures are followed. Drive Sales & Customer Growth Sell storage solutions, follow up with leads, and stay ahead of competitors. Deliver Great Customer Service Ensure every customer interaction is positive, handle concerns, and maintain high standards. Support the total business Jump in when needed to assist with the Call Centre with customer inquiries and sales, and support other sites occasionally. Manage Payments & Accounts Process transactions, follow up on late payments, and keep records up to date. Keep the Facility Running Smoothly Oversee daily inspections, ensure maintenance is handled, and monitor inventory levels. Prioritize Safety & Security Enforce security protocols, respond to emergencies, and be the first point of contact for after-hours incidents. Stay Organized & Report Track key metrics, report to the Regional Manager, and keep records audit-ready. Who You Are You''re a proactive and results-driven leader who thrives in an independent work environment. With experience in customer service, sales, and operations, you''re confident making decisions and keeping things running smoothly with minimal supervision. Leadership Mindset & Sales Driven You know what it takes to close the deal and to meet targets. You lead by example, supporting and developing your team to achieve their best.Adaptable & Flexible You''re comfortable with shifting priorities and can pivot when business needs change. You can take on new technologies as they arise and use these systems to enhance the workplace. Strong Communicator You ensure people on your team are in the loop with everything they need to know when they need to know it. Whether leading your team, assisting customers, or reporting to leadership, you communicate clearly and effectively. Customer-Focused You understand that great customer experiences drive business success and take pride in delivering top-notch service. Detail-Oriented & Organized You stay on top of policies, procedures, safety, and security while keeping things running smoothly. Qualifications & Requirements Ability to work full-time during site opening hours, and occasional after-hours availability as required. 2+ years of sales experience in retail, hospitality, or sales. Technical skills to manage multiple systems for site operations and learning. What We Offer Salary plus opportunity to earn monthly, quarterly and annual bonuses. Employee Benefits Plan after 90 days of employment. Group RRSP Plan and employer match up to 2.5% of your earnings. Discounted storage for personal use at your facility. Job Type: Full-time Pay: $45,000.00 per year Work Location: In person