Education: Bachelor''s degree Experience: 3 years to less than 5 years Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Collect, organize and maintain a problems and solutions log for use by other technical support analysts Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Manage incidents Work Term: Permanent Work Language: English Hours: 35 hours per week
Job Title
user support technician