Job Title

Key Job Responsibilities Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. Troubleshoots technical issues and resolve problems quickly as they arise. Complies with all Company security and safety measures. Ensures equipment is secure from theft and/or damage when in use. Customer Service Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction. Understands and fosters the hotel/client relationship. Training/Staff Development Creates an atmosphere that fosters the development of technical and leadership skills in other employees. Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. Develops self as subject matter expert in discipline of specialty. Stays current with technology and industry trends. Event Supervision Performs advanced work (pre/during/post event) with operations team members. Supervises and directs other technicians during an event. Equipment Maintenance Assists team with proper security, storage, transportation, and maintenance of equipment. Performs inventory and forecasting of equipment needs. Job Qualifications Bachelor''s Degree is preferred. 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required 3-4 years of customer service or hospitality experience is preferred. Internal Team Members must meet all Training requirements to be eligible to apply for this role. Technical 1-Star, Professional 200 and (1) Technical Level 300 in A/P/V/L. Experience must be signed off by DPM or higher. New Encore team members must validate/complete all Training requirements within 60 days of hire date. Ability to interact professionally and effectively with a diverse work force, customer base and senior level management. Strong customer, client and coworker interface experience and abilities. A valid driver''s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. Must be able to lift 50 lbs. Competencies Deliver World Class Service Hospitality Ownership Do The Right Thing Demonstrates Self-Awareness Drive Results Ensures Accountability See The Big Picture Decision Quality Manages Complexity Value People Collaborates Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements Hours Per Day Lifting Requirements Frequency Sitting 2-3 hours Lifting lbs* Continuously Standing 4-5 hours Lifting 50 lbs* Frequently Walking 4-5 hours Lifting lbs persons) Occasionally Stooping 2-3 hours Lifting Over 100 lbs persons) Occasionally Crawling 2-3 hours Kneeling 2-3 hours Carrying Requirements Frequency Bending 2-3 hours Carrying lbs* Continuously Reaching (above your head) 2-3 hours Carrying 50 lbs* Frequently Climbing 0-1 hours Carrying lbs persons) Occasionally Grasping 4-5 hours Carrying Over 100 lbs Never Auditory/Visual Requirements Frequency Pushing/Pulling Requirements Frequency Close Vision Continuously Pushing/Pulling lbs* Continuously Distance Vision Continuously Pushing/Pulling 50 lbs* Frequently Color Vision Frequently Pushing/Pulling lbs* Frequently Peripheral Vision Occasionally Pushing/Pulling Over 100 lbs Occasionally Depth Perception Frequently *Identifies the physical requirements that team members perform without assistance. Hearing Continuously Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by PSAV based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.