Job Title

Company Overview Capital Fire & Security Inc. is a leading provider of security and fire alarm systems dedicated to safeguarding communities and businesses. We are committed to excellence, innovation, and customer satisfaction in the safety industry. Summary ''Order Desk/Customer Service'' at Capital Fire & Security Inc. is a vital role based in Vaughan, Ontario. We are focused on delivering exceptional support to our customers and ensuring smooth order processing. Join us to be part of a team that values integrity and customer care. Responsibilities '' Manage and process customer orders efficiently. Provide outstanding customer support via phone, email. Maintain accurate data entry and record keeping. Enter customer service order requests. Schedule deliveries for access fobs/card orders. Update spreadsheet for site visits. Set up new project files Support daily office tasks such as filing, dispatching service calls Answer all incoming calls Collaborate with sales and technical teams to resolve client inquiries. Ensure timely follow-up on customer requests. Uphold company standards for communication and professionalism. Assist in resolving customer issues with empathy and efficiency. Job Type: Full-time Pay: $20.00-$25.00 per hour Expected hours: 40 per week Benefits: Casual dress Company events Dental care Extended health care Life insurance On-site parking Paid time off Vision care Experience: customer service: 2 years (preferred) Work Location: In person