Job Title

Assistant Gerant Temporaire (40 heures par semaine) En tant que gestionnaire en formation (MIT), vous intgrez les pratiques de leadership de Lush dans toutes les facettes de vos interactions avec la clientle, le reste du personnel et les oprations : soyez authentique, faites preuve de curiosit, dirigez avec assurance, adaptezvous et voluez, cultivez le talent et soyez dtermin.e. Les gestionnaires en formation soutiennent l''quipe de gestion de la boutique au besoin dans tous les domaines de l''entreprise et tel que dlgu par leur leader de march. En tant que bras droit du ou de la gestionnaire, le ou la gestionnaire en formation prendra en charge les tches du ou de la gestionnaire au besoin pour soutenir un environnement propice l''excellence oprationnelle et une bonne exprience pour la clientle et le personnel, tout en augmentant les ventes. Responsabilits Ventes et exprience client : Service la clientle : collaborer avec votre quipe sur des plans pour dpasser vos objectifs de vente quotidiens, et assurer une exprience client unique et inclusive qui permet chaque personne de se sentir accueilli.e, cout.e et satisfait.e. Faire grandir la marque : en boutique et au moyen de l''engagement communautaire et autres initiatives d''augmentation de l''achalandage, duquer la clientle et le personnel propos de nos valeurs en tant que marque et expliquer notre position sur les tests sur les animaux, les cosmtiques les plus frais, les achats thiques, les produits 100 % vgtariens, les produits faits la main et les produits nus. Passion pour les produits : amliorer la connaissance des produits en apprenant et en faisant constamment des recommandations claires qui rpondent aux besoins de la clientle. Augmenter les ventes : dmontrer un sens aigu des affaires et une comprhension de vos indicateurs et de vos rapports et comment les influencer grce des comportements sur le plancher des ventes pour obtenir des rsultats rentables. Leadership d''quipe : Diriger avec assurance : tre prsent.e pour soutenir votre quipe sur le plancher des ventes, rpondre aux questions, liminer les obstacles, rsoudre les problmes et les motiver atteindre leurs objectifs de vente. Cultiver le talent : tre responsable de son propre dveloppement, valuer sa performance, demander de la rtroaction, chercher des ressources et des occasions pour amliorer ses aptitudes, ses connaissances et ses comptences. tre authentique : tre authentique avec vos besoins et votre rtroaction votre quipe et vos leaders et s''adapter aux besoins de l''entreprise au besoin. tre dtermin.e : mobiliser votre quipe tous les niveaux de l''entreprise pour vous assurer qu''elle est inspire et motive, qu''elle tablit de solides relations entre collgues et avec la clientle et qu''elle est connecte aux valeurs de la marque. Recrutement et slection : s''assurer d''avoir un personnel hautement performant en travaillant activement au sein de vos marchs pour rseauter, recruter, embaucher et planifier la relve. Formation du personnel : collaborer avec votre gestionnaire pour crer et mettre en uvre des plans pour augmenter l''engagement du personnel, le maintien en poste, le rendement et les pratiques d''quit, de diversit et d''inclusion. Excellence oprationnelle : Politiques et procdures : aider votre quipe de la gestion pour que votre boutique soit conforme et vous assurer que votre personnel respecte les normes de l''entreprise concernant l''ouverture et la fermeture, le temps et les prsences, l''intgrit des produits, le milieu de travail respectueux et les protocoles de sant et de scurit et la communication quotidienne. Politiques et procdures : aider votre quipe de la gestion pour que votre boutique soit conforme et vous assurer que votre personnel respecte les normes de l''entreprise concernant l''ouverture et la fermeture, le temps et les prsences, l''intgrit des produits, le milieu de travail respectueux et les protocoles de sant et de scurit et la communication quotidienne. Normes visuelles et mise en march : identifier et soutenir le dveloppement de votre quipe pour favoriser un environnement de travail propre et harmonieux et suivre les normes de mise en march et de design pour fournir une exprience client cohrente et augmenter les ventes. Horaires, temps et prsence : vous assurer que le bon nombre d''employ.e.s ayant les bons niveaux de comptence sont prvu.e.s aux heures de pointe et que les pauses et les repas sont attribus et consigns de faon approprie pour assurer le bien-tre du personnel et l''exactitude de la paie. Qualifications Requises : de un trois ans en gestion ou en supervision dans le domaine de la vente du dtail; excellentes comptences d''coute et de communication; excellentes comptences d''analyse, esprit critique et rsolution de problmes; excellentes comptences d''organisation et de gestion du temps; solides comptences en matire de service la clientle, de supervision et de vente; connaissances et intrt envers les soins pour la peau, les cosmtiques naturels et les entreprises thiques; capacit travailler des heures flexibles pour rpondre aux besoins de la boutique, y compris les jours fris, les soirs et les fins de semaine. Privilgies : exprience des modles de service la clientle bass sur la consultation; capacit dvelopper et former le personnel grce un encadrement et une rtroaction positifs; matrise d''Excel, de la suite Microsoft et capacit d''adaptation d''autres systmes, au besoin comptences de base en RH pour l''embauche, la planification, la formation et la gestion du rendement; matrise de l''anglais, de l''espagnol, ou d''autres langues. Position:Assistant Manager Hours: 40 Weekly Ever wondered what it''s like behind the bubbles?#lushcareers Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers'' bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through ourCharity Pot Program. We Offer: A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products to keep you smelling and feeling fresh An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Assistant Manager As Assistant Manager, you bring Lush''s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The ASM supports the Shop Manager as needed in all business areas and as delegated by their Market Leader; as second-in-command the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals. Responsibilities: Sales & Customer Experience: Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day. Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives. Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results. Team Leadership: Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example. Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan. Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices. Operational Excellence: Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget. Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales. Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy. Qualifications: Required: 1-3 years managing or supervising in a retail environment Excellent listeningand communication skills Excellent analytical, critical thinking and troubleshooting skills. Excellent organization and time management skills Strong customer service, supervisory and sales skills Knowledge and interest in skincare, natural beauty and ethical business Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends Preferred: Experience with consultation-based customer service models Ability to develop and train staff through positive coaching and feedback Proficient in excel, Microsoft suit, and adaptable to other systems as required Basic HR skills in hiring, scheduling, training, and performance management Experience in cross cultural collaboration and DEIB or social justice training Fluency in Spanish, French or other languages At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction. Galeries de la Capitale Pay $48,000$48,000 CAD Best of luck on your job search, and don''t forget to follow us to learn more We Are Lush YouTube LinkedIn Find our Personal Privacy Policy details here. Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to manydiverse First Nations, Inuit and Mtis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada:Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.