Job Title

Customer Service Representative Mobile Instrument Service & Repair (MISR) is a Canadian company that has been in business since 1982. As Canada''s largest surgical instrument repair company, MISR is committed to being a comprehensive partner for surgical instrument repair and preventative maintenance. We are seeking a Customer Service Representative for immediate full-time employment at our Oshawa, ON office. Customer Service Representative is a full-time position. You will report to the General Manager, and you are required to perform the following duties: Communicates professionally through verbal and written interactions; Provides customer quotes, seeks repair approvals, processes invoices, and manages the associated paperwork with high accuracy; Build sustainable relationships and trust with customer accounts through interactive communication. Assists with the response to RFP and other bid opportunities; Responds to customer complaints and assists in their resolution; Keep records of customer interactions, process customer accounts and file documents. Update repair order forms and electronic logs and records regarding status of repair order. Develops a good understanding of the quality management system in place, provides insight when improvements can be made and ensures adherence to the policies and procedures; Performs various other tasks as is requested/required by the General Manager or other management personnel (e.g. shipping and receiving) Able to independently prioritize tasks to meet deadlines Must be able to lift 10-50 lbs Frequent standing/walking Successful candidates will have: High school diploma or equivalent required One to three years of customer service, warehouse, and/or technical office experience MS Excel and Word knowledge preferred Multitasking skills required Must be able to read and follow detailed written instructions Must be able to record data and maintain accurate documentation General knowledge of applicable quality and regulatory standards and regulations is preferred Requires strong interpersonal and organization skills Must be able to work independently without direct supervision SAGE and Excel experience an asset Have excellent communication skills in both French and English (written and verbal) an asset We offer: Competitive wages (salary range based on experience) Comprehensive benefits after 3 months Only short-listed candidates will be contacted. No phone inquiries please. Job Types: Full-time, Permanent Pay: From $21.00 per hour Expected hours: 37.5 per week Benefits: Commuter benefits Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Profit sharing RRSP match Vision care Work Location: In person