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Job Title


Credit & Collections Specialist


Company : Dilawri Group of Companies


Location : Toronto, Toronto


Created : 2026-01-07


Job Type : Full Time


Job Description

Background: Dilawri Leasing is the in-house leasing & financing division of Dilawri Group of Companies. Dilawri Group of Companies is Canada''s largest automotive group, with 85 franchised dealerships that represent 38 global brands in Canada and the US. Our dealerships in Canada are located in Toronto, Montreal, Calgary, Regina and Vancouver. Dilawri is a family-owned company which has been in business since 1986 with +4,000 employees. Position Summary: Reporting to the Director, In-House Leasing & Financing, the Credit & Collections Specialist position is responsible for maintaining an accurate listing of accounts receivable, collecting all monies owed to the company and/or securing company assets if payment is not made.This role will also help support the credit adjudication process in respect of customer lease applications. Responsibilities - Credit Decisions: Run customer credit bureaus. Prepare credit review for approval. Assist in the analysis of credit for approval within the limits of the existing company credit policy daily. Assist in the summarization and communication of deal-submission criteria for approval. Communicate approved deal submission criteria decision to the dealership. Responsibilities - Receivables & Collections: Prepare and send all representment notifications. Place all required collection calls. Prepare and send all required collection correspondence. Follow up diligently on all outstanding balances Assist in the preparation of payment plan agreements. Ensure that the company collection policy is enforced. Monitor all GPS tracking units and act immediately should an issue arise. Ensure that all credit and collection history, returned payment invoices and any miscellaneous invoices or credit notes are filed in the customer lease file and notes made in the system. Assist in the preparation of required repossession documents. Co-ordinate proper documentation and collection of lease end deficiencies. Reconcile customer accounts as required.Answer customer queries as required. Maintain an up to date listing and status of all bad debt write offs and legal files in the bad debt receivable. Ensure all impounded vehicles are picked up by the client or released to the company. Match each customer preauthorized payment to the correct monthly billing at the beginning of each month. Review accounts receivable listing monthly to ensure all new files have been billed and all terminated files have not billed. Prepare collections files for repossession Education: High school diploma (min.) University or College designation considered an asset. Work Experience: Minimum +3 years of relevant collections or credit work experience.