Job Title

Overview To assist with efficient operation of the front office departments including front desk, night audit, reservations. The Guest Services Supervisor is to maintain control of and oversee these areas through established systems and procedures while being hands-on in all operations and continually monitoring for alternatives, improvements and new trends. This position is also responsible for the well-being and satisfaction of guests from arrival to departure and strives for service excellence. Duties 1. Responsible for the efficient operation of the front office by getting actively involved in all aspects of operations Enters and maintains configuration data in the front office property management system, phone system and call accounting system, the fax, Reservation and GDS systems, and the key computer systems (e.g. outlook express, word, power point, excel etc.). Responds to computer system messages, corrects errors, saves files, and restarts all interfaces after any system failures. Ensure all reports are run correctly and verify the integrity of those reports prior to distribution. Responsible for the proper handling of cashier floats, auditing procedures. Ensure transfers to A/R are accurate, (e.g. no-show charges) Ensure all in-house guest accounts are collected. Checking and controlling house accounts. Ensures identifiable presence of management at the front desk to deal with any guest problems or complaints immediately. Communicate with the Housekeeping manager and maintenance to ensure the efficient operation of room sales. Ensures that staff are properly groomed and attired, including complete uniforms. Responsible for blocking rooms for group reservations and rooming lists, and all changes and cancellations that are required for group rooms. Determines and orders of any supplies needed, as well as monitors amounts, costs, and quality of supplies received. Checks surrounding hotels for overflow situations and confirms the validity of reservations. Responsible for ordering stationery and maintaining inventory Acts upon guests'' suggestions or bring them to the attention of the General Manager. Responds to guest comments and complaints in a courteous, prompt, and professional manner. Have a logbook and train staff to log all important information down Controls all keys and safety deposit boxes in the department''s possession. Knows ''Who'' and ''How'' to contact in case of emergency with water, electricity etc. Is fully prepared for fire alarms, bomb threats, and other safety requirements, including emergency medical assistance. Ensure front office staff are fully trained in these procedures. Generate Group and Travel Agent Commissions. Act as hotel switchboard operator and make room reservations when necessary. Check Night Audit Files. Respond to credit card disputes. All tasks as specified above are subject to change. Performs additional duties assigned by the Upper Management. Qualifications Minimum grade 12 education. Fluency in English Minimum four years'' experience in a computerized front office, with at least two years in a supervisory capacity. Excellent interpersonal, management, communication, and training skills Knowledge of Five Star Hotel system, Central phone system and Micros is required Knowledge of other computer skills e.g. Microsoft Office, Kaba lock System and GDS is a bonus French is an asset. Job Type: Full-time Pay: $18.05-$18.60 per hour Work Location: In person