Job Title

This is a part time role with the opportunity to become fulltime Experience in the hotel or parking industry is preferred. As an Operations Executive, you''ll manage the complete client lifecycle: implementation, onboarding, training, support, and ongoing relationship management. You''ll ensure each property''s launch runs smoothly, teams are properly trained, and clients receive consistent, proactive support. You''ll also act as the key bridge between clients, the development team (to share product feedback and feature requests), and the sales team (for renewals, upsells, and handoffs). This role blends operational execution with client relationship management in a high-impact, fast-paced environment. Key Responsibilities Client Onboarding & Implementation Lead the full rollout process from contract close to go-live. Coordinate setup and configuration of parking systems and connected devices. Customize each site''s operational workflows, pricing, and reporting dashboards. Oversee integration with hotel property management systems (e.g., Oracle OPERA, Lightspeed). Provide live or virtual go-live support to ensure a seamless transition. Training & Enablement Conduct virtual and on-site training sessions for valet and hotel operations teams. Create and maintain digital training resources (videos, quick guides, documentation). Collect and analyze feedback to continuously improve onboarding and usability. Account Management & Client Success Serve as the main point of contact for assigned client accounts. Monitor performance metrics, user adoption, and overall satisfaction. Conduct regular check-ins and quarterly business reviews (QBRs). Identify opportunities for process improvements, renewals, and feature adoption. Collaborate with sales to drive renewals, upsells, and referrals. Cross-Functional Collaboration Work with the Development Team to relay client feedback, feature requests, and usability insights. Collaborate with the Sales Team on smooth client handoffs, product demos, and new opportunities. Support marketing and leadership with client case studies and deployment success stories. Maintain accurate onboarding and account records in CRM and project management tools (HubSpot, Pipedrive, Asana). Operational Excellence Develop repeatable, scalable processes for faster implementations and better consistency. Troubleshoot operational issues quickly and coordinate with technical support as needed. Support leadership with operational reports, forecasting, and strategic planning. Contribute to internal process documentation and continuous improvement initiatives. Job Type: Part-time Pay: $25.00-$27.50 per hour Expected hours: 20 25 per week Benefits: Work from home Location: Toronto, ON M5R 1V9 (preferred) Willingness to travel: 25% (preferred) Work Location: Hybrid remote in Toronto, ON M5R 1V9