Job Title

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founderled and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest longterm and postacute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canadas Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is humanfirst and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decisionmaking. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare so it doesnt just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. Travel to Office expectations For Remote Roles: If this role is remote, there will be inoffice events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semiannual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/biweekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary As part of the Professional Services, Solution Services team, the Software Implementation Consultant will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the LongTerm and PostAcute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an indepth analysis of the customers desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, crosscollaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings. The Software Implementation Consultant will report to the Manager, Professional Services. Key Responsibilities Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value Translate technical requirements and execute system configuration setup Ensure data quality, integrity, and security requirements for all customer databases Assess and validate the implementation plan and manage communication among project stakeholders Troubleshoot and resolve configuration issues with great attention to detail Update and maintain training databases to incorporate new product releases, enhancements, and leading practices Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance Test, pilot, and document new professional services offerings Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the endtoend solution and product value outcomes When needed, travel to customer onsite locations to lead and direct meetings and presentations Required Experience Postsecondary education in business or technology related field (preferred) Excellent communication, organizational and collaboration skills Previous experience configuring or implementing a software solution, database testing and enduser support, preferred Strong analytical and problemsolving skills Demonstrated attention to detail and quality validation process adherence Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time Proven ability to take accountability for a project, demonstrating initiative, and delivering on Selfstarter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights Must be results oriented, and demonstrate a cando attitude with adaptability, problemsolving and critical thinking skills 24+ years in a software implementation role Healthcare market experience, preferred $84,000 - $91,000 a year #LIRemote #LISG1 PointClickCare Benefits & Perks: Benefits starting from Day1! Retirement PlanMatching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Levers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCares human resources team: PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. #J-18808-Ljbffr