Job Title

Client Services Coordinator, PT Spectrum Health Care (SHC) is hiring a parttime Client Services Coordinator to work at our Downtown Toronto office, providing exemplary client service and support both in person and over the telephone to our internal and external customers/clients. Day (approx 8:00am4:00pm) and evening (approx 3:00pm12:00am) shifts are required, including weekends and statutory holidays. Scheduling may vary based on the needs of the business. Successful hires must be available for 6 weeks of training (MonFri8:00am4:00pm). Spectrum Health Care is committed to our mission of reimagining home care for clients and families, delivering products and services whenever care is required, by the most qualified and compassionate staff. Responsibilities Works collaboratively with community PSW and nurses, assisting with the scheduling and coordination of PSW and nurse services. Liaises with clients, staff, and community partners. Acts as a problem solver for clients and responds to inquiries from LHIN and employees. Reports client and staff concerns to the Home Support Supervisor. Liaises with OH representatives regarding client care and collects and enters all pertinent client data into the computer system. Provides lists, schedules, and performs other administrative duties to support the personal support worker and nurse program. Qualifications Minimum of 2 years working in an office setting (healthcare setting preferred). High school diploma or equivalent. Medical Office Admin Certificate/Diploma an asset. Medical terminology knowledge an asset but not required. Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset). Ability to multitask and prioritize. Excellent English written and verbal communication skills (additional language skills considered an asset). Proficient in Word, Outlook and ability to learn proprietary software. Additional Information This position is currently available. Spectrum Health Care is named one of Canadas Best Managed Companies. We are committed to fostering a culture of diversity, equity and inclusion within our organization and strive to attract, engage and develop a workforce that reflects the diverse communities we serve. In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process. If you require accommodation because of disability through the recruitment process, please contact Human Resources at for assistance. We thank all applicants; however, only those individuals selected for interviews will be contacted. #J-18808-Ljbffr