Job Title

Job Overview We are seeking a friendly, organized, and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a welcoming demeanor, and the ability to handle multiple guest requests efficiently. Previous hotel or hospitality experience is preferred but not required; training will be provided to ensure success in this vital position. Responsibilities Greet guests warmly upon arrival and assist with check-in and check-out procedures Manage multi-line phone systems to answer inquiries, make reservations, and provide information Handle guest requests promptly and professionally, including providing local information and resolving issues Maintain accurate records of guest information and reservations using hotel management software Provide exceptional guest services to ensure a positive experience during their stay Coordinate with housekeeping and maintenance teams to address guest needs and room readiness Uphold hotel policies and procedures to ensure safety, security, and guest satisfaction Skills Excellent phone etiquette and communication skills Strong customer service orientation with a friendly, approachable demeanor Experience with front desk operations in a hotel or hospitality setting preferred Proficiency in handling multi-line phone systems and reservation software Knowledge of guest services standards within the hospitality industry Ability to remain calm under pressure and handle multiple tasks efficiently Professional appearance and positive attitude essential for representing the hotel brand Job Type: Full-time Pay: $16.50-$17.00 per hour Expected hours: 25 40 per week Benefits: Discounted or free food On-site parking Work Location: In person