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Job Title: Intake Worker, Malton Community Drop-in Program Job Posting#INTK/MCD-046/2025-26 Date Posted: January 7, 2026 Reports to: Director, Community Development Position Type: Full-Time, Contract ending March 31, 2026 Date Closed: Open till filled About Organization: Punjabi Community Health Services (PCHS) is a pioneer, community-based, not-for-profit charitable organization that has been serving diverse populations for over 35 years. PCHS provides a wide range of culturally responsive services in the areas of addictions, mental health, geriatric care, health promotion, domestic violence, parenting, settlement, and support for women, children, and youth. PCHS is widely recognized for its innovative Integrated Holistic Service Delivery Model and has contributed to several community-based research studies. The organization is fully accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) International and Imagine Canada, reflecting its commitment to quality and accountability. PCHS is also a 2SLGBTQ-sensitive organization, committed to equity, inclusion, and culturally appropriate care. About the Program: Punjabi Community Health Services (PCHS) is pleased to offer the Malton Community Drop-In program. Funded by the Region pf Peel, this vital initiative supports some of the most vulnerable members of our community by providing a safe, welcoming, and climate-controlled space during the coldest months of the year. The program offers individuals experiencing houselessness the opportunity to find shelter, access hygiene facilities (showers and laundry), and enjoy warm beverages and nutritious meals in a safe environment. By offering essential services alongside community referrals and service navigation, we aim to provide immediate relief while connecting individuals to long-term support systems. About Position: The Intake Worker is responsible for conducting initial screenings and needs assessments for all incoming drop-in clients. This role serves as the first point of contact, ensuring individuals are registered, provided with immediate basic needs (meals, hygiene products, transit assistance), and effectively navigated toward internal services or external community referrals. Qualification, Experience and Skills: Diploma in Social Work or equivalent educational qualifications in a relevant field. 1-2 years experience in community outreach, settlement, or homelessness services preferred. Deep understanding and knowledge of diverse populations and the challenges facing individuals experiencing homelessness. Ability to conduct empathetic client intake and maintain organized documentation. Strong verbal and written communication skills to effectively engage with a variety of stakeholders. Superior time management and multitasking skills, with the ability to prioritize tasks in a fast-paced environment. Ability to work independently as well as collaboratively within a team. Excellent computer skills with proficiency in Microsoft Office and data entry. Familiarity with Cloud technology and Share-Point is an asset Requirements: Possess a valid Ontario Driver''s License, have regular access to a reliable vehicle and provide proof of adequate vehicle insurance A satisfactory current Vulnerable Sector Screening (Criminal Record Check) report Current CPR and First-Aid/AED with Level-C certification Vaccines (COVID-19 and others) are encouraged This positions requires onsite work Duties and Responsibilities: Screen clients for initial assessment, identify immediate needs, and determine eligibility for program services. Create and maintain client files (both digital and paper) and facilitate referrals to onsite support or external agencies. Coordinate access to basic needs, including showers, laundry facilities, and meal distribution. Distribute transit assistance (bus tickets) and hygiene products. Collect and summarize statistical data for daily record-keeping and reporting. Participate in team and committee meetings to ensure coordinated care. Maintain inventory control of resource materials, clothing donations, and hygiene supplies. Abide by internal policies regarding privacy, confidentiality, and safety protocols. Other duties as assigned Hours: Full-Time Monday through Friday (10:00 a.m. 6:00 p.m.) Some evenings and weekends work required Location: Malton Community Centre, 3540 Morning Star Dr, Mississauga, ON L4T 1Y2 Position to commence: January 2026 Salary Range: $48,000 to $52,000 Please submit your resume via Indeed only. PCHS offer an attractive and rewarding work environment. We appreciate the interest of all applicants, but only those under consideration will be contacted for an interview. PCHS is committed to diversity in its workplaces and welcomes applications from all visible minority groups, women, Aboriginal persons, LGBTQ, persons with disabilities among other self-identified diverse groups. We also provide accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (''AODA''). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at Job Type: Full-time Pay: $48,000.00-$52,000.00 per year Benefits: On-site parking Paid time off Application question(s): Do you have access to vehicle with a Valid Driver''s Licence ? Education: DCS / DEC (required) Experience: community outreach, settlement, or homelessness services : 1 year (required) Language: English, Punjabi, Urdu and Hindi (required) Location: Mississauga, ON L4T 1Y2 (preferred) Work Location: In person