Job Title

Customer Service Representative (Social Media) Location: North York, ON (205 Placer Court) Job Type: Full-time Salary: CAD 3,000 5,500 / month (Base + Monthly Performance Bonus) About the Role We are looking for a Customer Service Representative to support our fast-growing home services company. This role focuses on customer communication, booking coordination, and social media engagement through platforms such as WeChat and Xiaohongshu (RED). This position is ideal for someone who enjoys customer interaction, is results-driven, and is comfortable working in a dynamic service environment. Key Responsibilities Respond to customer inquiries via WeChat, Xiaohongshu (RED), and internal systems Identify customer needs and recommend appropriate services and service packages Coordinate service bookings and communicate daily with service providers Provide after-sales support, follow-ups, and customer care Collect and organize customer feedback for service quality improvement Support basic social media operations related to customer engagement Qualifications Fluent in Mandarin and English (spoken and written) Strong communication and interpersonal skills Patient, responsible, and customer-focused Familiar with WeChat and Xiaohongshu (RED) platforms Fast typing speed and efficient multitasking ability Proficient in Microsoft Office Previous experience in customer service or sales is an asset Compensation & Benefits Competitive monthly income: CAD 3,000 5,500 (base salary + performance bonus) 10 days paid vacation per year Stable T4 employment with immigration support available Employee discounts on company services Regular training and clear opportunities for career growth Why Join Us Established company with 4+ years of operation in the GTA Served 40,000+ customers across the Greater Toronto Area Supportive team environment with structured training Growth-oriented culture with advancement opportunities How to Apply Please submit your resume to: : : $38,400.00$65,000.00( ) Work Location: