Job Title

Client Service Representative (CSR) Prince Edward Animal Clinic (PEAC) Be the warm, trusted voice our clients rely on. Prince Edward Animal Clinic (PEAC) is an established, thriving, boutique, fear-free, privately owned small-animal practice located in a brand-new, state-of-the-art facility in Toronto''s West End (Kingsway /Chestnut Hills area). We''re looking for an experienced, organized, compassionate CSR who loves supporting pets and guiding the people who care for them: someone who values relationship-based, continuity-driven care and takes pride in being a trusted part of an independent clinic. Why Work at PEAC Proudly privately owned and independent (not corporate-run) Loyal, kind clients who value personalized care Supportive, respectful, team-focused workplace Modern, spacious, digital and tech-forward clinic Fear-free, continuity-based medicine you can feel proud of What You''ll Do Serve as the first point of contact for clients (in-clinic, phone, email, SMS) Perform accurate patient triage using clinic protocols Educate pet owners on the importance of science-based preventative care Book appointments efficiently while balancing doctor and staff availability Support patient admissions, discharges, referrals, and follow-ups Handle insurance submissions and assist with inventory and invoicing Educate pet owners on the value of pet insurance Keep the client care space clean, organized, and welcoming Communicate thoroughly, timely and accurately to support seamless team coordination Be a dependable team member: presence at work matters Who We''re Looking For: Experienced applicants only 2+ years of veterinary clinic/hospital CSR / reception experience Warm, calm, clear communicator Excellent communication skills, including phone etiquette and active listening Strong organization, prioritization, and time management Comfortable working on Mac computers (EzyVet is a plus) Passionate about client education and relationship-driven care Reliable, consistent, and team-oriented What We Offer Competitive compensation based on experience and skill Health & dental benefits (after probation) CE allowance + paid CE days + uniforms Veterinary services and products at cost Healthy snacks always on hand (because CSRs run the clinic) Opportunities for professional growth and expanding responsibilities in a privately owned, mentorship- and collaboration-driven clinic Job Types: Full-time, Permanent Pay: $24.00-$27.00 per hour Expected hours: 40 per week Benefits: Dental care Extended health care Life insurance Vision care Experience: Client Service Representative (Veterinary Clinic/Hospital) : 2 years (required) Work Location: In person