Job Title

Job Summary Are you a tech-savvy problem solver who enjoys helping people and making systems work better every day? We are looking for a reliable and motivated Help Desk Technician to join our growing IT support team in Winnipeg. This is a great opportunity to build hands-on experience, develop technical skills, and grow your career in a supportive, professional environment. If you enjoy troubleshooting, providing friendly support, and working with modern business systems, this role offers stability, learning opportunities, and clear career progression. Key Responsibilities Provide first-level technical support for hardware, software, and basic network issues Respond to support requests via ticketing system, email, and phone Troubleshoot Windows applications, email systems, and user accounts Assist with system setup, configuration, and basic maintenance Escalate complex technical issues to senior IT staff when required Document issues, solutions, and procedures clearly and accurately Support onboarding and offboarding of users and devices Maintain a high level of customer service and professionalism Required Skills & Qualifications Basic understanding of IT support, help desk, or technical troubleshooting Familiarity with Windows operating systems and common office software Strong communication skills and a customer-focused mindset Ability to prioritize tasks and manage multiple requests Willingness to learn and follow documented processes Previous help desk or technical support experience is an asset but not required About the Company Esquentadores Technologies Inc. is a Winnipeg-based company providing technical services and operational support solutions for business clients. We focus on reliability, structured systems, and building long-term relationships with both clients and employees. Why Work With Us Supportive team environment with clear processes Hands-on training and skill development Stable, long-term employment opportunity Clear expectations and room for growth within the IT team How to Apply If you''re ready to start or grow your career in IT support, apply now through Indeed. Qualified candidates will be contacted for the next steps. Suggested Keywords & Alternate Job Titles Keywords: help desk technician, IT support, technical support, service desk, desktop support, troubleshooting, Windows support, IT technician, user support Alternate Job Titles: IT Support Technician Service Desk Technician Technical Support Analyst Desktop Support Technician Benefits to Select (do not include in job post text) Dental care Extended health care Paid time off RRSP match Employee assistance program Competitive Salary Range CAD $48,000 $60,000 per year Job Type: Full-time Pay: $48,000.00-$60,000.00 per year Benefits: Dental care Employee assistance program Extended health care Paid time off RRSP match Work Location: In person