Job Title

Making Global Work Feel Borderless and Boundless Vialto Partners is a market leader in global mobility services. Our purpose is to Connect the world. We are unique and the only standalone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues. Our teams help companies streamline and effectively manage their global mobility programs in a costefficient and compliant manner. Our services focus on providing crossborder compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. Working at Vialto Partners means being part of a global and dynamic team. Globally, we have over 6,500 staff worldwide and continue to grow. You will work with clients from a range of industries and locations, supporting assignments that broaden your skills and benefit our clients. As a manager, you will lead a team of Business Immigration Analysts delivering highquality, ontime immigration filings and client support for large and emerging companies. Youll own daytoday operations, coach and develop talent, drive process and technology improvements, and serve as a primary partner to attorneys and client stakeholders. What Youll Lead & Deliver Team leadership & mentoring Manage workload, staffing, and priorities for a pod/squad of Analysts and Senior Associates. Provide coaching, QA reviews, and career development plans; conduct performance checkins. Complex case strategy & escalation Oversee and review sophisticated nonimmigrant and immigrant filings (e.g., H1B, L1, TN, O1, PERM, I140, AOS/EAD/AP). Resolve escalations, spot risks early, and coordinate with attorneys on strategy. Client program management Act as daytoday operational lead for assigned accounts; run status calls, SLAs, and reporting. Translate business objectives into clear workplans; anticipate volume spikes and set filing calendars. Quality, efficiency & continuous improvement Implement standardized SOPs, checklists, and QA controls; ensure accuracy in your teams work. Identify bottlenecks and lead Lean/Six Sigmastyle improvements to cycle time and firstpass yield. Data, reporting & insights Use dashboards to manage throughput, backlog, expiries, and compliance milestones. Convert data into actionable recommendations for clients and internal leadership. Technology & automation Champion use of casemanagement systems and automation tools; pilot new features and drive adoption. Training & knowledge management Build and deliver training on US immigration processes, policy updates, and best practices. Maintain and evolve playbooks, templates, and knowledge bases. Stakeholder communication Tailor communications to executives, HR/TA partners, and employees; set expectations and timelines. Participate in client meetings and present solutions with clarity and confidence. Risk, ethics & compliance Uphold firm policies and code of conduct; ensure auditready documentation and DOL/USCIS compliance. Qualifications Experience: 68+ years in U.S. employmentbased immigration with progressive responsibility; 2+ years leading or mentoring teams (formal people management preferred). Expertise: Deep working knowledge of highvolume NIV/IV processes including PERM and adjustment of status; strong drafting/review skills. Operations: Proven ability to manage SLAs, capacity planning, and complex, deadlinedriven workflows. Communication: Executiveready written and verbal communication; confident client facilitation. Technology: Proficiency with immigration casemanagement systems and reporting tools; comfort driving automation adoption. Education/credentials: Paralegal certificate or university degree a plus (JD not required). Nice to have: Process improvement (Lean/Six Sigma), people leadership in a professional services environment, experience supporting large enterprise programs. Additional Information Regular/Full Time Hybrid: Two days in office Toronto Office: First Canadian Place 100 King Street West, Suite 4510, Toronto, ON M5X1A9 Compensation Salary Range: $74,000$100,000CAD Compensation is determined based on geographic location, years of relevant experience, education, and overall qualifications. We are proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status. Please note: AI technology may be used to support aspects of the application process. Life at Vialto: Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve. To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedIn and Instagram. #J-18808-Ljbffr