Job Title

Join to apply for the Process Excellence Specialist II role at Affirm Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As a Process Excellence Specialist II, you will be a key contributor to the Shared Services team within our Operations organization. You will design simple and efficient business processes, launch product and process initiatives, and lead programs while coordinating crossfunctional teams to ensure operational readiness for key business changes. What Youll Do Operate as a product and process expert in business areas & pillars Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments Monitor the effectiveness of key product work streams and make recommendations for improvement Hold Operations and Product accountable to key KPIs, ensuring any missed metrics are addressed with a comprehensive mitigation plan Work with product and engineering partners to enhance their knowledge of the current customer experiences and existing opportunities Maintain and utilize complex dashboards for performance insights Attend governance meetings with Product, Operations and Analytics on a weekly, monthly and quarterly basis Manage the development and implementation process of the companys products and services Act as primary escalation point for Product and Engineering Leads and manage/coordinate resolution of technical issues Plan, perform and implement process improvement initiatives using Lean Six Sigma methodologies Organize, lead and facilitate crossfunctional project teams Diagram, evaluate and maintain operational processes Design and conduct technical user acceptance testing, providing feedback and guidance to product partners to improve process performance and product quality Responsibilities may be extended to include other areas of program management and process design. The successful candidate will need to skillup to have a working knowledge of these areas What We Look For 3+ years of experience in Program Management, Product Operations, Business Analytics or a similar function Certification in Six Sigma, Project Management or Design Thinking Experience delivering largescale business changes Experience owning program strategy, endtoend delivery, and communicating results to senior leadership Experience managing and delivering successful programs, consistently meeting or exceeding timelines Experience using critical thinking/problem solving, leveraging data to articulate problems, develop recommendations, and measure performance Experience analyzing, documenting, and mapping operational processes through workflows Strong understanding of regulatory requirements in the financial services space SQL experience and ability to pull data from data warehouses is a plus Base Pay Grade - F Equity Grade - 2 Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and jobrelated skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). Employees may also be eligible for equity rewards offered by affirm Holdings, Inc. (parent company). CAN base pay range per year: $71,000 - $91,000 Employees new to affirm typically start at the beginning of the pay range. Please note that visa sponsorship is not available for this position. Affirm is a remotefirst company. The majority of our roles are remote and can be performed anywhere within the country of employment. When required, employees may need to work from their assigned affirm office. A limited number of roles remain officebased due to their nature. Benefits Health care coverage affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets generous stipends for spending on technology, food, lifestyle needs and family forming expenses Time off competitive vacation and holiday schedules allowing you to rest and recharge ESPP An employee stock purchase plan enabling you to buy shares of affirm at a discount We believe it's on us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. For U.S. positions that could be performed in Los Angeles or San Francisco: Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, affirm will consider qualified applicants with arrest and conviction records. By clicking 'Submit Application,' you acknowledge that you have read affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein. Seniority level Associate Employment type Fulltime Job function Management and Manufacturing Referrals increase your chances of interviewing at affirm by 2x Get notified about new Process Specialist jobs in Kelowna, British Columbia, Canada. #J-18808-Ljbffr