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Reference number: DIS24J-024133-001323Selection process number: 24-DIS-NCR-EA-614241 Indigenous Services Canada- First Nations and Inuit Health BranchWinnipeg(Manitoba)CR-05- Inventory$61,154 to $66,206 For further information on the organization, please visit Indigenous Services Canada Closing date:3 March 2026 - 23:59, Pacific Time Who can apply:Persons residing in Canada, and Canadian citizens and Permanent residents abroad. Apply online Update: *Amendment to closing date: March 3, 2026. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential. When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment. Duties You will work in a fast paced call centre environment where you will receive a high volume of calls from our clients and stakeholders. Due to the high volume of requests, you will learn how to prioritize your day as you will have continuous interruptions, responding to inquiries over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include client service orientation, delivery of the NIHB program to our clients, attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization. Work environment Do you like a challenge when you come to work? If so, the position of Non-Insured Health Benefits Analyst could be the perfect opportunity for you! Want to make a difference? By joining our team, you will have the opportunity to provide support to health services and community based programming. You will help build and support strong working relationships with First Nations and Inuit communities, families and individuals, with a focus on improving health outcomes and reducing health risks. Intent of the process A pool of fully or partially qualified candidates will be established to staff indeterminate or specified period, similar or identical positions at Indigenous Services Canada, First Nations and Inuit Health Branch with various tenure, locations, and/or linguistic profiles. Positions to be filled:Number to be determined Information you must provide In order to be considered, your application must clearly explain how you meet the following (essential qualifications) EDUCATION Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience. EXPERIENCE Experience responding to client or provider enquiries. Experience researching information or resolving problems in a customer service environment. Experience in using one or more of the following: word processing programs, spreadsheet programs and/or online data retrieval programs. The following will be applied / assessed at a later date (essential for the job) COMPETENCIES Communication - Written. Communication - Oral. Ability to use word processing programs. Ability to use spreadsheet programs. Client Service Orientation. Attention to detail. Working effectively with others. Dependability. Judgement. The following may be applied / assessed at a later date (may be needed for the job) ASSET EXPERIENCE Experience working effectively with First Nations, Inuit or Mtis clients. Experience working in a call centre environment. Experience providing front line customer service. Experience in account payment processes in an office environment. Experience in determining eligibility and processing benefit requests. Experience analyzing, verifying and processing claims. Experience working in a Pharmacy. ORGANIZATIONAL NEEDS Indigenous Services Canada is committed to having a skilled and diverse workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Indigenous peoples, preference may be given to candidates who, at the time of application indicate that they are an Indigenous person (selfdeclaration). OPERATIONAL REQUIREMENTS Some positions may require occasional travel. Some positions may require occasional travel to remote and/or isolated communities in small aircraft, off road vehicles or by boat in varied weather conditions. Conditions of employment Security - All positions require a Reliability status. Willingness and ability to work overtime on short notice. Working in a Call Center environment. Consent at the time of hire to telephone monitoring. Possession of a valid Class 5 drivers licence or personal mobility to the degree associated with possession of a valid Class 5 drivers licence (such as public transportation). Other information The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply. Preference Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first. We thank all those who apply. Only those selected for further consideration will be contacted. #J-18808-Ljbffr