Job Title

Role Member Engagement Associate Altea Description Member Engagement Associates relish working with people and consistently provide a fivestar customer service experience to all members and guests. They establish rapport, build relationships, spread joy and optimism, and improve member retention by anticipating guest needs and exceeding expectations day in and day out. Availability: Closing Shift (11pm) Responsibilities Checkin all members and guests, answer questions, offer suggestions and provide administrative needs in a friendly manner. Maintain whiteglove standards for cleanliness of front lobby and cafe areas. Perform typical day activities such as greeting members, discussing fitness progress, answering schedule queries, processing day passes, answering the phone within three rings, rescheduling appointments, wiping down countertops, communicating with all departments, and updating CRM records. Goodfor-You Traits Communication superpowers good listener and speaker. Customerservice oriented handle member questions and concerns professionally. Detailoriented maintain client records with flawless attention to detail. Efficient & resourceful skilled multitasker. Team player foster a collaborative environment. Qualifications Postsecondary education related to health and fitness industry (asset). Additional certifications or workshops in customer service (asset). 1+ year experience in customer service. Current CPR/First Aid certification (Emergency First Aid and CPR), renewed annually. Recent Criminal Background Check prior to commencement of training. Perks Competitive salary. Group health benefits. Complimentary individual membership. Maternity/Paternity topup. Team member perks. Complete training and development package. Work alongside great people in an empowering culture. Careerdefining growth and development opportunities. Application In your cover letter, please explain why your experience is specifically relevant to this role at Altea Active. We want to see your personal stylewhat makes you tick and why you think your next opportunity is with us. Equal Opportunity Employer We are an equal opportunity employer and believe in treating everyone fairly regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, or any other legally protected factors. We consider all qualified applicants and, upon request, will provide accommodations to candidates during the selection process. Only candidates selected for an interview will be contacted. #J-18808-Ljbffr