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Customer Experience Manager-Calgary Market (Location TBD)Join to apply for the Customer Experience Manager-Calgary Market (Location TBD) role at The Home Depot CanadaCustomer Experience Manager-Calgary Market (Location TBD)14 hours ago Be among the first 25 applicantsJoin to apply for the Customer Experience Manager-Calgary Market (Location TBD) role at The Home Depot CanadaWith a career at The Home Depot, you can be yourself and also be part of something bigger.Position OverviewCustomer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational processes. CXMs manage all activities required to ensure a safe opening and closing process. CXMs are accountable for delivery of customer service within the store by: coaching associates, and addressing customer service escalations. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following policies. CXMs will provide input to the Store Manager and Assistant Store Managers on Associates performance through ongoing performance management, and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.Key ResponsibilitiesCustomer ServiceDrive customer service and associate engagement; coach and train associates on proper customer service techniques and ensure team is providing the highest level of customer service.Assign, manage and direct associates work and duties to drive customer service results.Resolve customer escalations within the store and through Customer Care.Ensure store is prepared for high-volume periods.Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service.PeopleProvide in the moment direction, coaching and performance management based on observations and behavior. Conducts formal performance conversations and discipline on customer service matters.Use recognition tools to highlight associates demonstrating Home Depots core values.Identify and develop high potential associates for growth opportunities.Ensure adherence to work policies regarding safety and hold associates accountable for following all policies.Manager on DutyLead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities, and task to all associates.Responsible for Opening, Closing and MOD tasking as well as other whole store focus responsibilities; responsible for managing and directing day-to-day operations of the store.Ensure associates complete all store checklists in accordance with timing expectations. Provide feedback to associates and verify issue correction and preventive action in place.Ensure all equipment and machines are functioning properly.Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.CompetenciesCollaboratesCommunicates EffectivelyCustomer FocusDecision QualitySkillsOrganizational skillsProblem-solving skillsAdvanced communication skillsDirect Manager/Direct ReportsStore ManagerTravel RequirementsNo travel requirements for this rolePhysical RequirementsMay involve bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving merchandise and tools, climbing a ladder.May involve quickly responding to public address system announcements, including customer services calls, pages, and general information.Moving around the store and being able to communicate with and assist associates & customers.Operating a computer and other technology.Identifying and reading reports, tickets and UPC labels.Working ConditionsWorking within a flexible schedule that may include evening and weekends.Warehouse environment that can be dusty and noisy.Doors are frequently open, causing drafts and interior temperature changes.Minimum EducationHighschool Diploma or EquivalentMinimum Years Of Work Experience2 years of customer service experience an asset1 to 2 years Retail or Trade experience an assetMinimum Leadership ExperienceAt least one year of relevant work experience as a leader/supervisorCertificationsNAOther Requirements/AssetsMust be able to work a flexible schedule.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesRetailReferrals increase your chances of interviewing at The Home Depot Canada by 2xSign in to set job alerts for Customer Experience Manager roles.Customer Experience Manager-Calgary Market (Location TBD)Sr. Manager, Customer Success & Lottery Project ManagementSr. Manager, Customer Success & Lottery Project ManagementCustomer Experience Representative - Operations (Early Mornings)Rocky View County, Alberta, Canada 1 month agoCustomer Service Representative (Motivator) - Calgary Deerfoot CityRocky View County, Alberta, Canada 1 day agoWere unlocking community knowledge in a new way. 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