Job Title

Our client, a household name in the Kitchen and Bath sector, has asked us to source a handson Bilingual (French) Customer Service Supervisor to lead and support a team of Associate Product Consultants. This role is critical in ensuring customers receive exceptional service while maintaining product knowledge, warranty standards, and seamless daytoday operations. You'll need prior experience managing a remote team. DO NOT apply for this job if you are not fluent in French and English! Bilingual Customer Service Supervisor Job Details Up to $93K total compensation, including bonus! Up to 4 weeks vacation!* Required to be in the office 12 days a week Benefits on the first day of employment 3% RRSP contributions after 1 year of service, and an additional 5% matching of employee contributions Bilingual Customer Service Supervisor Job Responsibilities Oversee performance and provide mentorship for a team of 1525 associates Handle scheduling and maintain accuracy of timecards (Workday/IEX) Collaborate closely with Contact Center Operations to meet service targets and resolve escalations Drive team success by setting and monitoring efficiency, cost, and satisfaction goals Lead and support sales and engagement initiatives that align with business priorities Ensure compliance with audit requirements and internal procedures Support team members with advanced customer issues and system troubleshooting (SAP/C4C) Strengthen communication across internal groups such as Sales, Operations, Quality, and Product Compliance Introduce and implement process improvements that enhance workflows Recruit, train, and plan for succession to maintain optimal staffing levels Promote continuous learning and professional growth for yourself and your team Take on special projects as assigned and provide backup support to the Consumer Services Manager Bilingual Customer Service Supervisor Job Qualifications Fluency in French and English (written and verbal) Minimum of 2 years of supervisory experience (call center background preferred) Postsecondary education in Business or a related field Experience in training a Remote Team is required Understanding of contact center tools, systems, and industry trends Strong communicator and negotiator with the ability to engage at all levels Consistent leadership presence, both customerfacing and behind the scenes Organizational strength and ability to multitask in a fastpaced environment Innovative, solutionsoriented approach with strong change management ability Inoffice attendance required 12 days a week (or as needed) If you are ready to take on a leadership role where you can mentor, motivate, and elevate a consumer service team, wed love to connect. Referrals increase your chances of interviewing at KIT Recruitment by 2x Etobicoke, Ontario, Canada #J-18808-Ljbffr