Job Title

Customer Experience Associate - Future Opportunities Language Requirements: Mandarin / Spanish / Cantonese / French / Ukrainian Location: Oshawa, Ontario, Canada (Durham Region Whitby/Oshawa/Brooklin) Hours: 15 hours per week Line of Business: Personal & Commercial Banking Pay: 22.50 28.33 CAD per hour Job Description At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. As a Customer Experience Associate, you will process financial transactions accurately, understand customer needs, recommend banking solutions, and resolve concerns while ensuring a positive customer experience. In This Role, You Will: Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner Connect personally with customers to advise them appropriately and clearly on banking solutions and processes Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence Job Requirements High School diploma and/or 1+ years of relevant experience Undergraduate degree or equivalent is an asset Strong administration, organizational, planning and time management skills to work in a fastpaced environment Hands on knowledge of using MS Office (Word, Excel, Outlook) and internet Go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities Dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner What We Offer TD offers a competitive base salary, variable compensation, and benefits such as health and wellbeing benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. TD is committed to supporting your growth through regular development conversations, training programs, and mentorship opportunities. Accommodation We welcome applicants who require accommodations during the interview process. Please let us know if you need accessible meeting rooms, captioning, or other accommodations to remove barriers. Interview Process We will reach out to candidates of interest to schedule an interview. Outcomes will be communicated via email or phone call. Other Information Referral increases your chances of interviewing at TD Securities by 2x. We appreciate your interest in building a career with TD. #J-18808-Ljbffr