Job Title

Service Coordinator (Weeknights + Every Weekend Required) We are seeking a driven, organized professional to help people with complex health needs live happy, independent lives in their homes and communities. As a Service Coordinator, you will coordinate and schedule client service plans, communicate with clients, intake specialists, and customer service teams, and ensure timely, seamless care. Positions: Three fulltime, permanent Service Coordinators Salary: Commensurate with experience Hours: 34 hours/week. Hybrid workfromhome role with the following shift options: Monday 12:308:30pm; Thursday 12:308:30pm; Friday 1:308:30pm; Saturday & Sunday 7:003:00pm; Wednesday & Thursday 12:308:30pm; Friday 1:308:30pm; SundayWednesday 12:308:30pm with Friday 1:308:30pm. Reports to: Supervisor, Client Services Responsibilities Coordinate and schedule client service plans within a specific geographic area, reviewing plans to establish priorities. Optimize efficiency by continually reviewing PSW schedules. Collaborate with Intake Specialists and Client Service Supervisors to manage client expectations. Develop, manage, and update service delivery schedules based on client needs. Document and provide necessary information to the service delivery team. Build trustbased relationships with staff, clients, and family members to meet their needs and resolve concerns. Provide accurate, courteous client service via telephone, written, and email communication. Troubleshoot problems, handle difficult situations, and escalate to Intake Specialist, CSS, or management when needed. Complete all relevant paperwork accurately and timely. Maintain uptodate records in the electronic data system in accordance with policies and legislation. Notify stakeholders (Service Delivery staff, fundersLHIN) as required. Respond promptly to voicemail, email, and calendar communications. Participate actively in the Client Services Team, collaborating with peers and seniors to achieve strategic goals. Work with external partners (LHIN, Baycrest, government agencies) to support service delivery. Lead by example and demonstrate organizational values in every interaction. Qualifications Postsecondary education in a healthrelated field preferred. Minimum one year of experience in community health care service coordination. Additional language skills considered an asset. Extensive knowledge of community resources and supports. Excellent telephone, interpersonal, and customer service skills. Strong organizational and timemanagement skills. Ability to work efficiently in a highpace environment and manage stress. Good judgment in assessing difficult situations. Capacity to perform routine work independently. Knowledge of general office practices, procedures, standards, and medical terminology preferred. Proficiency in Microsoft Office applications preferred. Employment Details Seniority level: Entry level Employment type: Fulltime Job function: Customer Service and Administrative Industries: Hospitals and Health Care, Nonprofit Organizations #J-18808-Ljbffr