Job Title

Join to apply for the Patient Services Representative (Toronto, OH) role at UPMC UPMC Community Medicine Incorporated is hiring a part-time Patient Services Representative to support Orthopaedic Specialists located at 1800 Franklin Street Specialty Suite Toronto OH 43964. This role will work 7:15AM4:00PM every Monday with Dr. Hughes and 8:00AM4:30PM every Wednesday with Dr. Fye. Travel to the Moon office may be required on the 1st and 3rd Thursday afternoons for Dr. Thomas Hughes, and a morning session once a month on Tuesdays with Dr. Fye will also be required. Responsibilities Provide a warm greeting for all patients. Guide patients through use of selfarrival technology or checkin at the desk depending on patient preference. Collect copayments and any other applicable patient payments at the point of service. Confirm and/or update patient registration information at checkout. Schedule followup appointments within the practice at checkout. Schedule or connect patients to resources for ancillary services at checkout. Help patients navigate the healthcare system by providing clear and understandable instructions; follow up on unresolved patient questions or needs to ensure appropriate continuity of care. Understand the principles of service recovery and be empowered to take appropriate action when the UPMC experience does not meet expectations. Register patients in the Biometrics (fingerprint recognition) program and explain benefits. Promote the MyUPMC patient portal and assist patients in registration when applicable. Assist patients in education of financial responsibility and connect them to advocacy resources as needed. Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. Obtain signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules and regulations. Appropriately distribute/triage phone calls to other areas or clinical providers. Assist with administrative duties in the office including, but not limited to, scanning of medical records and faxing. Perform other duties as assigned. Qualifications Completion of high school graduate or equivalent is required. Proficient typing skills and experience with personal computerbased applications, office equipment, and general administrative tasks. Two years of experience in a medical, billing, fiscal, or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran #J-18808-Ljbffr