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Join to apply for the Agentforce/AI Deployment Strategist (Multiple Levels) role at Salesforce. About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isnt a buzzword its a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. About The Role We are seeking a Deployment Strategist, a pivotal leadership role focused on driving the successful adoption and strategic implementation of AIpowered Agentforce solutions for our key customers. This role is less about handson technical execution and more about solutioning, strategic oversight, and executive relationship management. Your Impact Strategic Solutioning & Design Leadership: Lead the analysis and strategic design of intelligent AIpowered agents within Salesforce environments, leveraging Agentforce, Data Cloud, Flow, and Salesforce APIs. Synthesize complex business challenges into clear, actionable solution architectures and strategic deployment plans, focusing on business impact rather than technical execution. Deployment Ownership & Program Management: Provide comprehensive oversight for the successful deployment of Agentforce solutions, ensuring seamless integration with existing customer infrastructure. Monitor project progress, identify potential roadblocks, and strategically guide the optimization for longterm reliability, scalability, and security, including the establishment and governance of agent behavior guardrails. Executive Customer Relationship Management: Serve as the primary frontfacing contact for Agentforce deployments, building and nurturing strong, trustbased relationships with Csuite executives and key customer stakeholders. Act as a strategic partner, deeply understanding their operational challenges and strategic goals, and presenting proposals that drive measurable value and adoption. AI Strategy & Responsible AI: Lead discussions around Agentic AI strategy and roadmapping for customers. Drive the adoption of foundational Responsible AI principles, including risk mitigation, bias and toxicity testing, and the setup of robust guardrails to ensure ethical and safe AI usage. Facilitation & Workshop Leadership: Design and lead interactive facilitation and workshopping sessions, such as agent design workshops and jobstobedone analysis, to collaboratively define optimal AI solutions and drive alignment across customer teams. Conversation Design & User Experience: Apply foundational Conversation Design skills to guide the creation of intuitive, effective, and usercentric conversational AI experiences. Organizational Readiness & Change Management: Assess customer organizational readiness for AI adoption and guide them through necessary process transformations and reengineering to maximize the benefits of intelligent agents. Product Evolution & Strategic Feedback: Serve as a vital feedback loop between customers and internal product/engineering teams. Field observations will directly influence future product enhancements, help shape the strategic direction of our platform, and contribute to broader scalable product improvements. Required Qualifications 5+ years of experience in strategic solutioning and oversight of cloudbased technology deployments, with a proven track record of leading successful, impactful enterpriselevel projects Understanding of the Salesforce platform and ecosystem Experience leading and overseeing deployments of AI/LLM technologies, including endtoend engagement management Exceptional ability to confront openended problems in unstructured, ambiguous environments, demonstrating a curious, analytical, and solutionoriented approach Demonstrated entrepreneurial spirit, a 'getthingsdone' attitude, and a relentless focus on fast delivery and measurable customer impact Excellent collaboration and communication skills (written and verbal), with the ability to explain complex strategic and technical concepts to nontechnical stakeholders and Csuite executives, and translate business needs into strategic requirements Proven experience managing executive customer relationships in a strategic advisory or consulting role Demonstrated AI consulting abilities from experience in conversation design, responsible AI practices, and prompt engineering Ability to travel 2550% of the time, as needed to customer sites Preferred Qualifications Experience with Salesforce Data Cloud and/or Agentforce platform Experience developing conversational AI solutions within regulated industries or highly sensitive environments (e.g., healthcare, finance) Salesforce platform certifications (e.g., Administrator, Data Cloud Consultant, Agentforce Specialist) Knowledgeable across Salesforce CRM (Service, Sales, and Marketing Clouds) Experience with AI/ML concepts beyond LLMs, such as natural language processing Unleash Your Potential When you join Salesforce, youll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, well bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine whats possible for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of nondiscrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace thats inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. For British Columbiabased roles, the base salary hiring range for this position is CAD 154,700 to CAD 267,700. #J-18808-Ljbffr