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Job Title


Shipping Desk Agent


Company : Drake International


Location : Ottawa, Ontario


Created : 2026-01-09


Job Type : Full Time


Job Description

We are seeking a customer-focused individual to join our team. The successful candidate will be responsible for:Greet and provide courteous service to customers regarding their orders, returns and any other needs;Produce and prepare documentation related to the shipment of customer orders;Ensure the smooth internal exchange of information related to customer orders, mainly between the shipping counter and the shipping department;Ensure communications with our customers, through professional exchanges (via telephone, email and fax);Perform data entry and information research in the various computer systems;Ensure accurate invoicing and perform daily balancing of the day;Produce and process various reports, as well as perform various clerical tasks, as requested by his/her superior.Requirements:Completed high school diploma, an asset if you have a college education;Minimum of 1 year experience in customer service, including monetary transactions with clients;Basic knowledge of MS Office software and Google environment;A strong asset if you are comfortable with warehouse management software (WMS).Terms and conditions of employment:Fluency in French and English;Part time: be available from Monday to Friday ideally between 10:00/10:30 AM to 2:00/2:30 PM to complete 20 to 24 hours per week;Free parking and easy access to our branch by bus.We are an equal opportunities employer and welcome applications from all qualified candidates. #J-18808-Ljbffr