Job Title

BenefitsExtended Health and Dental benefits including Life, AD&D and LTDHealthcare of Ontario Pension Plan (HOOPP)Employee Assistance Program (EAP)Paid time off (vacation, sick and personal days)Professional development time and fundsSouth Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social wellbeing. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cuttingedge primary health services, health promotion, harm reduction, environmental health, community food centre and populationbased community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.This position will operate as part of the new HART Hub. The HART Hub is an initiative of East Toronto Health Partners Ontario Health Team (ETHP OHT) led by South Riverdale Community Health Centre and St. Michaels Homes with support from Anishnawbe Health Toronto, Gerstein Crisis Centre, The Neighbourhood Group, Michael Garron Hospital, Alpha House, Fontbonne Ministries, The Salvation Army, 2Spirited People of the 1st Nations, Woodgreen Community Services, Comprehensive Treatment Clinic and The Neighbourhood Organization.This position acts as part of a multidisciplinary team, facilitating client flow and referrals through the East HART Hub and other SRCHC Substance Use & Mental Health (SUMH) programs. This will involve providing program information, answering and triaging calls, inquiries, referrals, greeting and checkingin clients, booking appointments and file management using the EMR system, data entry, program material and supply ordering, and scheduling. This position requires providing services to a range of clients, including people who use drugs, people with mental health concerns, and other marginalized populations facing significant health barriers.Working within the larger Service Administration & Quality (SAQ) team, this position will also provide backup administrative support for the clinic and centre as a whole. This could include working at various SRCHC locations, booking appointments, communicating with clients, responding to general enquiries, acquiring services for and providing information to the public and other agencies regarding the services of SRCHC. This position involves working evenings and weekends, and is expected to work onsite.ResponsibilitiesReceptionProvide reception services for the SUMH team, the clinic and SRCHCRespond to general inquiries, provide basic service to clients (e.g. TTC tokens, taxis, referrals to other agencies) and provide information to the public and other agencies regarding servicesSchedule new intakes, follow up appointments, make reminder phone calls and coordinate client dropin visits via the EMRProvide backup support within the SAQ teamRecognize escalating situations and follow established protocols to obtain assistance and apply deescalating techniquesGeneral Administrative DutiesRespond to the administrative needs of the SUMH and Operational Health System teamsAssist with team meetings i.e. maintain running agendas and minute takingEnsure relevant Process Manual and workflows are followed, accurate and uptodateResponsible for the opening and closing of the centre following procedures to ensure the security and safety of the building, staff, clients and guestsOpen and distribute mail accordinglySupport with supply organization, ordering and trackingCollaborate with program teams in the production and distribution of program material, brochures and flyers across multiple sitesEnter and maintain provider EMR templates, orientation and group schedules, as well as meetings and room bookingProvide administrative support with time off requests and rebooking clients following established minimum coverage guidelinesUtilize Excel in reception and administrative tasksClinical Support and AdministrationAdministrative support for new referrals to SUMH programs via the EMR, email, ereferrals, fax and phoneScreen client calls; make appropriate appointments for servicesMake arrangements and referrals with external services (e.g. xays, ECGs and prescription renewals) as directedIntake and registration of new clients following established protocols in the EMRWork collectively to manage client waitlists for SUMH programsBook appointments for clients using EMREnsure the EMR and files are accurate and currentInput encounter information for data collection purposes into excel, EMR or other tracking systemParticipate in all required meetings, trainings and communicate program and service updates across applicable teamsAll other duties as requiredQualificationsUniversity, College and/or medical administrative educationMinimum one (1) year experience as a medical secretary or administrative assistant in a clinical or social service related environment preferredCustomer service training an assetConflict prevention and deescalation training an assetKnowledge of community, the health sector (including primary health care) and community health centresA strong interest in issues affecting people who are homeless, living with a mental illness or substance use, and complex health needsExperience working with marginalized populations, including homeless and streetinvolved people, current and former drug users, and sex workers an assetGeneral knowledge of Harm Reduction philosophy of careAbility to assist with and help deescalate conflicts, and confidence in asserting and maintaining strong boundariesRespect for diversity, equity and accessibility with the ability to work collaboratively and positively with othersAbility to work effectively independently and as part of a multidisciplinary team in a fastpaced environmentPlanning and task management skillsAbility to prioritize and multitask with simultaneous attention to detailExcellent verbal and written communication skillsExcellent interpersonal skills in dealing with the publicAbility to assist people in a mature, friendly and helpful mannerStrong organizational skillsProficiency in the use of computer technology and various software applications in particular an electronic health recordAbility to be flexible and a selfstarterPolice clearance documentation will be required for employmentProof of double COVID19 vaccination status will be required for employmentThis posting is for an existing vacancy.Internal applicants please apply by Tuesday, December 16, 2025 at 12:00 p.m. (noon).This position remains open until filled.Please mail in your cover letter and resume in confidence to:The Hiring Committee Admin Program Assistant SUMHSouth Riverdale Community Health Centre955 Queen Street EastToronto, ON M4M 3P3Or by email to: enter Admin Program Assistant SUMH in the subject line of your email.No faxes, phone calls, or requests to meet please.This is a bargaining unit position with CUPE Local 5399.SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted.SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position.SRCHC encourages a scentfree environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre. #J-18808-Ljbffr