Job Title

Client Success and Operations Manager Position: Full Time $75,000 $85,000 Reports to: CEO and/or Revenue Operations Lead About VettyPet VettyPet is a fastgrowing startup on a mission to modernize how veterinary clinics serve pet parents. Our whitelabeled ecommerce platform streamlines clinic operations while unlocking new revenue through product and service sales, allowing veterinary teams to focus on delivering exceptional, personalized care. Pet parents gain access to a trusted, vetcurated marketplace for products, information, and essential services. Were building something ambitious, and were looking for a sharp, organized, executionfocused and driven generalist who thrives in earlystage environments, loves solving real problems for real people, and wants to help shape the future of veterinary care. The Opportunity As Client Success & Operations Manager, youll be the execution engine supporting our Revenue Operations Lead and founding team. This role blends client success, operational execution, and lifecycle marketing, with a strong focus on detail, followthrough, and systembuilding. Youll turn strategy into reality setting up campaigns, workflows, onboarding experiences, and operational infrastructure that help clinics see value fast and consistently. This is an ideal role for someone who is an energized selfstarter, works well independently and with a small team, loves ownership, enjoys being the glue between teams, and finds satisfaction in making things run smoothly. Your Mission Support clinic growth and retention by building reliable operations, seamless onboarding, and effective lifecycle marketing while delivering a highquality, intuitive experience for pet parents that drives trust, engagement, and repeat usage. Success Looks Like Smooth clinic onboarding, engaged pet parents, reliable operations, strong campaign execution, and clinics and pet parents that feel supported, informed, and confident using VettyPet. What Youll Do A. Operations & Client Success (60%) Clinic Onboarding & Support Own clinic onboarding execution from setup training early followup Execute against defined onboarding workflows, documentation, and training materials Maintain proactive checkins with clinics during onboarding and early lifecycle Track and report on clinic adoption, usage, and early performance indicators Success looks like clinics reaching meaningful value quickly and consistently. Pet Parent Support Handle escalated customer support requests (email/chat) Maintain clear communication loops between clinics and VettyPet Identify recurring issues and surface insights to product and revenue teams This role improves the system helps hire for the right fulltime support desk. Operational Infrastructure Implement and maintain CRM systems and operational tools Coordinate product entry teams, timelines, and quality assurance Own internal workflows for issue resolution and client support Monitor analytics and flag operational risks or opportunities Support distributorrelated coordination and operational tasks This role executes marketing and GTM initiatives in partnership with the Revenue Operations Lead and CEO. Strategy and prioritization are set elsewhere. Lifecycle Marketing Execute and maintain email flows and campaigns for pet parents (Klaviyo: retention, education, promotions) Monitor and report on performance metrics (open rates, CTRs, conversions) Campaign & GTM Support Execute campaigns for product launches, seasonal initiatives, and manufacturer promotions Build and update GTM assets (landing pages, onepagers, outreach sequences) Support referral programs and distributorled initiatives Assist with pipeline followup and CEOled outreach execution Brand & Content Support (Tertiary task if bandwidth exists) Maintain VettyPets social channels with consistency Repurpose existing clinic success stories, product updates, and insights Support execution of CEO thought leadership content Desired Skills & Experience Core Skills Strong operational execution and systembuilding ability High attention to detail and followthrough Clear written and verbal communication Solid marketing execution skills (email, copy, content, basic design) Comfort working across customerfacing work and backend systems Strong project and time management Experience 36 years in operations, marketing, client success, growth, or similar roles Experience in SaaS, ecommerce, or marketplace environments Handson lifecycle marketing experience Comfortable collaborating with technical and nontechnical teams Bonus Experience in veterinary, pet, or healthcareadjacent industries Traits That Will Make You Successful Operator mindset: You bring order and clarity to complexity Executionfocused: You ship, iterate, and improve High ownership: You see problems and solve them before being told to Builder energy: You enjoy earlystage environments Empathydriven: You genuinely care about veterinarians and pet parents Why Join VettyPet? Highimpact role with meaningful impact Direct collaboration with the CEO and Revenue Operations Lead Build systems that will scale with the company Work at the intersection of ecommerce, healthcare, and pet wellness This role is expected to grow in scope and compensation as the company scales and responsibilities expand. Compensation Salary: $75,000 $85,000 (based on experience) Seniority level MidSenior level Employment type Fulltime Job function Management and Manufacturing Industries Veterinary Services #J-18808-Ljbffr