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Position Overview Join Finning and play a key role in shaping and leading our Warranty & Goodwill strategy across Canada. This position offers: A leadership role focused on standardizing processes, strengthening case negotiations, and improving organizational alignment. Opportunities to collaborate with Caterpillar, internal departments, suppliers, and global dealer partners. A chance to lead a highperforming team while driving continuous improvement and customerfocused outcomes. As the Warranty and Goodwill Manager, youll be responsible for developing and embedding a consistent national Warranty & Goodwill framework, leading team performance, and managing strong relationships with Caterpillar and internal stakeholders. If you are a strategic thinker with strong technical expertise and exceptional leadership skills, this is an opportunity for you! For this position, the expected salary range is between $110,000 and $130,000 annually. Please note that the actual salary offer will be based on a candidates experience, qualifications, and fit for the role. Job Description Develop, maintain, and implement a cohesive Warranty & Goodwill strategy for Finning Canada, ensuring consistent processes and standards across all business units, including OEM partners. Build strong, welldocumented goodwill cases on behalf of all facilities and represent Finning in negotiation processes with Caterpillar partners. Lead direct and indirect team members through coaching, mentoring, performance planning, recruitment, and ongoing development to build an engaged and innovative workforce. Establish clear expectations and a performancebased culture focused on continuous improvement and alignment with organizational objectives. Deliver stakeholder training, communications, and performance tracking to support warranty and goodwill compliance. Facilitate regular collaboration meetings with internal and external stakeholders, including Caterpillar, vendors, and crossfunctional departments. Oversee business planning, operational improvements, and the financial performance of the Warranty & Goodwill programs across Finning West and Finning Saskatchewan. Drive continuous improvement initiatives, identifying opportunities for enhanced processes, efficiency, and program effectiveness. DaytoDay Activities Review, prepare, and support negotiation of goodwill cases with Caterpillar and other partners. Provide leadership, coaching, and guidance to Warranty & Goodwill team members. Monitor program performance metrics and support continuous process improvement. Conduct stakeholder meetings and provide updates, training, and recommendations. Collaborate with internal teams to resolve warrantyrelated issues and ensure consistent application of standards. Requirements Journeyman Heavy Equipment Technician, Mechanical Engineering certification or postsecondary education in Business Management or a related discipline is an asset. 10+ years of experience in the service industry, including supervisory or leadership experience. Advanced technical understanding of Caterpillar product lines and strong knowledge of Caterpillar warranty and goodwill practices. Strong project management, communication, planning, and organizational skills. Ability to influence, mentor, and guide teams in warranty and goodwill compliance. Ability to analyze complex business scenarios and make sound decisions. Skilled in collaboration, with the ability to influence stakeholders at all organizational levels. Electrical certification is considered an asset. Important Details This position is based out of our Surrey branch location. Permanent, fulltime role. Monday Friday, 5x2 schedule. Equal Opportunity Employer At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. #J-18808-Ljbffr