Job Title

DeWalt Factory Service Customer Service Representative Join to apply for the DeWalt Factory Service Customer Service Representative role at Stanley Black & Decker, Inc. The What Make A Difference For Those Who Make The World As a Customer Service Associate, you will be part of a dedicated team based in Vancouver, BC and reporting directly to the Branch Manager. You will provide organization and execution for the daytoday operations of the service branch. He/she provides the necessary sales and customer service skills to maintain and enhance our corporate image, and attain established targets. The Why It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our topnotch team of nearly 60,000 professionals globally who are making their mark on some of the worlds most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER. At Stanley Black & Decker Canada we are proud to be awarded the following honours: Canada's Top Employers For Young People (2020, 2021 & 2022), Greater Toronto's Top Employers (2020, 2021 & 2022) and Canadas Best Diverse Employers (2020, 2021 & 2022). What You Will Get To Do Ensure courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction Administer warranty, other company policy and procedures and make the daybyday operational decisions Coordinate and follow up with customer parts and tool orders Coordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards Maintain cleanliness standard General service branch opening and closing responsibilities including cash registers and computers Implement branch promotions, and programs such as Drop Box in conjunction with Branch Manager Assist with shipping and receiving within the Branch Maintain and increase relationship with Field Representatives and Territory Managers in order to increase service business Who You Are Experience in retail sales is an asset Effective communication skills Demonstrate strong sales and organizational skills Ability to complete task in tight time frames Working knowledge of computers, especially in Microsoft Office an asset Ability to lift a minimum of 20lbs Ability to stand for 95 % of your workday Ability to comply with operating procedures, work instructions, organizational policies and guidelines Prior shipping/Receiving experience an asset What You Get Opportunity for career advancement with a fortune 200 company Competitive compensation & benefits package Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more! Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBDs priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check. We Dont Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, techdriven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. #J-18808-Ljbffr