Job Title

OverviewRemote Financial Customer Service Representative - Remote (English/French) at NTT DATA North America.Req ID: 347533We are seeking a Remote Financial Customer Service Representative to join our team in Canada (Calgary, Alberta). This is a full-time, remote role with hours Monday through Sunday, 8:00am 12:00am EST, open to residents of Nova Scotia, Ontario, Alberta, Manitoba, and New Brunswick.Position SummaryAs a Financial Bilingual Customer Service Representative, you will be the first point of contact for customers in English and French. You will solve customer issues and answer questions while delivering exceptional service in a caring and considerate manner.Position: Financial Bilingual Customer Service RepresentativePosition Status: Full Time - RemoteHours of Work: Monday - Sunday 8:00am - 12:00am ESTRate of Pay: $18.00 - $20.90/HourLocation: Open to residents of Nova Scotia, Ontario, Alberta, Manitoba, and New BrunswickResponsibilitiesAnswer incoming telephone inquiries in accordance with Call Center guidelinesFollow up on escalated calls, as requiredSubmit fulfillments or research cases for callers inquiries if applicableIdentify and inform Supervisor of complaints as well as trends and opportunities to improve service levelsDevelop a thorough knowledge of the services offered by clients to their Shareholders and stay updated on circumstances affecting the ShareholdersEnsure compliance with policies, procedures and regulatory requirementsMaintain a professional tone and positive attitude to callersRespond to calls for a baseline of 7 hours dailyDemonstrate initiative to take on new projects and additional responsibilitiesOther duties and responsibilities as assignedRequirementsDemonstrated passion for customer satisfaction; prior experience is an assetFluent in English; bilingual (French) requiredExperience in an interactive customer service environmentRelated experience in food and/or retail industry considered an assetStrong oral and written communication skills, including typing, spelling, and grammarAbility to implement change effortsAbility to learn new skills and apply knowledge quickly and accuratelyAdvanced knowledge of PCs and system navigationPositive attitude and ability to get along with othersProfessional, empathetic, and caring conversational styleTact and diplomacy in handling all levels of customer interactionAbility to resolve complex and sensitive customer complaints/inquiries professionallyAbility to work all required shiftsAbout NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are a leading AI and digital infrastructure provider with capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. We are a Global Top Employer with experts in more than 50 countries. We offer access to a robust ecosystem of innovation centers and partnerships. NTT DATA is part of NTT Group, investing in R&D annually. Where possible, we hire locally to NTT DATA offices or client sites. Remote or hybrid work options may be available, but can change based on client requirements. Inquiries about accessibility or accommodations can be made via our contact page. NTT DATA is an equal opportunity employer. For our EEO policy and rights, please refer to the linked resources on our site.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustries: IT Services and IT ConsultingReferrals increase your chances of interviewing at NTT DATA North America by 2x #J-18808-Ljbffr