Job Title

Join to apply for the Manager of Children's Programs role at MNP Community & Sport Centre. Reports to: Director of Sport & Aquatics. What's In It For You Salary employee position includes eligibility to accrue personal and sick time, participation in MNPCSC RRSP employer matching program, and flexible benefits package. Free facility access and a variety of free and discounted programs & services. Employee recognition program. Annual staff events including BBQs, Corporate Challenge, December holiday party and more. Free parking and close to transit with a C-train and bus stop steps away. What Youll Do Provide leadership and direction to the Childrens Programming staff including hiring, training, mentoring, coaching, scheduling, and performance management. Lead, coach, mentor and empower employees to handle operational challenges and provide exceptional service. Provide training for staff development to meet established job expectations and product/service knowledge standards, including delivery of jobspecific training for new hires. Act as the main point of contact for employee continued education and development. Be accountable for staff performance in meeting team objectives. Establish solid working relationships within the team and other departments to ensure a cohesive environment. Collaborate with other Department Managers and Directors to schedule employee inservices. Lead by example at all employee performance standards & expectations. Backfill for frontline team members as required. Maintain flexibility to adjust work days according to program needs; may require evening and weekend hours on occasion. Attend leadership training when required. Rotate within the Fire Warden role with other managers and fill in for Duty Manager in emergencies. Facilitate emergency procedures training for staff. Provide the Director of Sport & Aquatics with customer feedback, system enhancements, recruitment needs, training and development needs, ideas for rewards and recognition, new programs/services, and ongoing quality improvement. Assist with space allocation for all programs and ensure accuracy through auditing processes. Customer Experience Actively communicate with internal and external customers regarding special events, program/services changes, and new incentives. Provide prompt, sincere, professional responses to questions and concerns, striving to exceed expectations. Serve as primary point of contact for product knowledge and services available in the department. Communicate program cancellations and changes to the Marketing Team to update online media and group fitness schedules. Empower employees to handle customer complaints, fostering a customercentric environment. Monitor participant evaluation forms and feedback; follow up in a timely manner, implementing followup plans as required. Planning And Organizing Participate in developing annual budgets for child care, birthday parties, school and camp programs in conjunction with the Director of Sport & Aquatics; accountable for meeting revenue and expense targets. Work with Sales and Marketing to prepare promotional materials. Plan messaging regarding price increases, program changes, new initiatives, and collaborate with marketing. Identify key areas of service and program enhancement. Support teams onsite during weekend, evening and daytime events. Determine materials, equipment, facility bookings and supervision needs for each program. Manage program data entry, waitlist sports, class mergers/cancellations, and registration numbers within Avocado. Set up new equipment, assess condition, and develop lifecycle plans ensuring timely repairs/replacements. Work with Calgary Adapted Hub to create inclusive programs and adapt existing programs for children of all abilities. Network with other facilities to identify new trends and commercial intelligence for program & service relevance. Benchmark industry trends and events to review and enhance programming and service delivery. Ensure compliance with Master Agreements with school boards and the Alberta Camping Association. Participate in promotional opportunities as needed, representing MNPCSC. Update and maintain training manuals on policies, procedures, and programs. Submit payroll biweekly. Apply safety and emergency procedures to ensure a collective, streamlined execution; train team regularly. Perform any other duties as assigned. Committee Involvement Participate in Manager Meetings. Participate in Programs Committee with Calgary Adapted Hub. What Youll Need Degree in Kinesiology, Human Kinetics, Marketing, Management, Sport Administration or a related field. Level 3 Early Childhood Educator Certificate considered an asset. Three to five years of experience in a management/supervisory and administrative role combined with programming or events management. Understanding of Calgary Board of Education, Calgary Catholic School Board, and Rocky View School Division schedules. Ambition, drive, and accountability. Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments. Experience with recreational software such as Intelli, Avocado, and Salesforce. Calm individual with solid negotiation, conflict resolution, and people management skills. Financial acumen with budgeting techniques and fiscal management. Experience working with adapted programs is an asset. Strong problem identification and problem resolution skills. Excellent teamwork and teambuilding skills; ability to work independently with little supervision. Strong communication skills (verbal and written) adaptable to a variety of stakeholders. Proficient with Microsoft Word and Excel. Current certifications in CPR Level C and Standard First Aid (certified within the last 2 years). Our Commitment To Diversity, Equity, And Inclusion We value the uniqueness and perspectives of all employees and are committed to diversity, equity and inclusion initiatives to create a feeling of belonging for all team members at MNP Community & Sport Centre. We welcome and encourage applications from all qualified candidates. MNP Community & Sport Centre provides support in its recruitment process to candidates with disabilities; including accommodation that takes into account candidates accessibility needs. Please connect with our Human Resources team if you require accommodation within the recruitment process. All candidates applying to MNP Community & Sport Centre must have legal authorization to work in Canada with no restrictions. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted. #J-18808-Ljbffr