Job Title

Customer Service Ensure execution of the Customer Experience and provide resolution for all customer concerns. Meet established service level agreements for instore services and order fulfillment. Provide exceptional omnichannel experience by offering instore eCommerce sales and fulfilling eCommerce orders within defined service levels. Operations Demonstrate and follow the execution of visual compliance standards, store maintenance and pricing standards. Lead the implementation and execution of standard operating procedures (SOPs). Deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control. Ensure compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures. Execute tech shop service programs, including maintenance and compliance standards. Create efficient store weekly scheduling for both sales and support functions. Training Provide continuous feedback and coaching to management & team members based on key metrics and observed behaviours through huddles, oneonones, and performance management coaching programs. Create development plans and conduct annual appraisals for the management team and direct reports. Develop and lead recruiting and hiring strategy for the store, maintaining a complete team. Leadership Act as a brand ambassador, promoting our stores, brands, and people internally and externally. Motivate team and performance through recognition programs, store contests, customer compliments, etc. Maintain SportChek performancemanagement expectations (feedback/coaching), including progressive discipline where necessary. Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering). What You Bring Proven ability to coach, mentor and develop department and store teams by setting expectations, communicating, coaching, providing feedback, and offering ongoing support. Resultsdriven with the ability to build and manage a daily, weekly game plan for the department and store. Exceptional communication and organizational skills. Superior training and mentoring skills. 35 years of retail management experience required. High energy, enthusiasm, and a drive to succeed. Basic computer skills required. About Us At Sport Chek, we want to find what moves you and help build your career from there. As Canadas destination for footwear, apparel, and sporting goods, we believe that sport and activity has the power to help shape your style, your relationships, and your mind. Along with colleagues across the Canadian Tire family of companies, youll be part of a collaborative network of likeminded individuals who draw on their collective experience to best serve customers across all banners from coasttocoast. Join us; theres a place for you here. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equityseeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role or throughout the interview process, please let us know when contacted and we will work with you to help meet your needs. #J-18808-Ljbffr