Job Title

Role: Pega Business System Analyst Location: Toronto, ON - Onsite Long term Contract Required skills & Responsibilities: Experience in Pega .Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements. Identify, document, and validate current state processes and support stakeholders to design the desired future state provide recommendations and/or direction based on the end-to-end customer experience when making decisions. Ensure business processes systems impacted by requirements are analyzed and the acceptance criteria clearly demonstrates the changes to business process systems to meet customer needs. Work with Change Management to assess and ensure that customer and employee experience stakeholder impacts are appropriately identified and managed Ensuring that requirements-related dependencies and constraints are documented by bridging the communication between business and technology stakeholders Working with relevant stakeholders on defining acceptance criteria sufficiently for testing and supporting the development of test scripts and subsequent testing of developed solutions (as appropriate), including communication of issues and resolution. Manage the traceability of business requirements. Leverage specialized domain, product, and systems knowledge to have a thorough understanding of the business, product, and vision provide business product subject matter expertise as well as recognize and drive the focus toward business value. Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement. Ensure timely notification and escalation of possible issues problems while assessing options and recommendations for prompt resolution. If interested share resume