Job Title

Position Details Posting #: 33195 Department: Chronic Pain Management Program Clinic Employee Type: Regular, Part Time If Temporary, Number Of Weeks Union: CUPE Openings Remaining: 1 Reason for Posting: This position is for an existing vacancy. Schedule Work Days: Monday to Friday, Occasional Weekends Time of Day: Days, Afternoons Shift: Rotating Shift Start: 7:00, 7:30, 8:00 Hours are subject to change based on operational requirements. This position may be scheduled at any of the following sites: King Campus (Stoney Creek East Hamilton) Application Dates Opening Date: 08/01/2026 Closing Date: 15/01/2026 Applications must be received online by 12:00 midnight on the Closing Date Position Description Position Summary The administrative assistant to Chronic Pain Services is a highly organized, motivated individual who is required to provide administrative support in a busy ambulatory pain services clinic. The successful candidate reports to the Manager of Specialty Clinics and is responsible for collecting, coordinating and executing all clerical duties as required and assigned by the Manager. Qualifications 2-year post-secondary college diploma in Medical Office Administration from an accredited school Demonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness and Respect The Clinic is a dynamic environment requiring the individual to balance many competing priorities for a variety of stakeholders, both internal such as the SJHH WSIB Clinic and Operating Room; and external such as insurance companies. Successful candidate is required to be self-motivated, work well under pressure and can address competing priorities Strong problem-solving skills and ability to resolve issues quickly to maintain clinic flow Intermediate skill level required for all Microsoft Office Programs (Word, Excel and Power Point) Clerical testing may be required as part of the selection process. Keyboarding and transcription skills Demonstrated ability to take initiative, organize and set priorities and work efficiently in a team environment Intermediate skill level with medical terminology Demonstrated ability to appreciate the confidential nature of the position Demonstrated excellence in verbal and written communication Excellent interpersonal skills Highly organized with ability to multi-task Responsibilities Ensures the day-to-day clerical operations such as completing referral intake, establishing and maintaining referral wait lists, coordinating assigned clerical projects, returning phone calls to clinic patients and referral partners in a prompt manner Performs registration of new patients, schedules and notifies patients of consultation as well as follow-up appointments Completes check-in for patient virtual and in person appointments and updates Dovetale (EPIC) templates for all pain clinic staff regularly Organizes Chronic Pain Clinic orientation groups, both virtually and in person on a monthly basis Notifies referring physicians and patients of orientation and ensures all is organized day of orientation session Provides administrative support pre, during and post the orientation session Carries out appropriate follow-up actions and correspondence at the direction of the manager and/or chronic pain services physicians Notifies patients of operating room procedures and instructions Arranges for Diagnostic Imaging, Nursing, etc. Maintains physician calendars and Operating Room schedules as related to Chronic Pain Clinic Performs other duties relevant to the operations of the Chronic Pain Services departments as assigned and collaborates with all staff St. Joseph''s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH . We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.